Acorn Animal Hospital · 3 months ago
Overnight ER Client Service Representative (CSR)
Charlottesville, Virginia
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrVirginia Veterinary Specialty & Emergency is a full-service veterinary hospital located in Charlottesville, VA, providing 24/7 emergency services and advanced specialty care for pets. They are seeking a compassionate and detail-oriented Emergency Veterinary Client Service Representative (CSR) to provide exceptional customer service and support the veterinary team in delivering critical care.
Veterinary
Responsibilities
Welcome clients with warmth and compassion during stressful situations
Answer phones, schedule appointments, and manage patient check-ins and check-outs
Process payments and explain financial transactions clearly and professionally
Maintain accurate patient medical records
Support hospital cleanliness and organization
Work closely with veterinarians, technicians, and staff to ensure seamless patient care
Qualification
Required
Strong communication and problem-solving skills
Ability to stay calm, compassionate, and professional under pressure
Excellent organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays
Preferred
Previous experience in veterinary, medical, or customer service roles preferred
Benefits
Paid Time Off (PTO) and paid parental leave
Health, dental, and vision insurance
401(k) with company match
Employee discounts on veterinary services
Company
Acorn Animal Hospital
Acorn Animal Hospital is a full-service veterinary hospital that was established in 1952. Acorn Animal Hospital’s Medical Director, Dr.
Founded in 1952
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase