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The Spiral Agency · 1 day ago

Customer Success Manager

Austin, TX

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $65K/yr

1+ years exp

The Spiral Agency is a company focused on transforming logistics companies through innovative revenue systems. They are seeking a Customer Success Manager to guide users in setting up effective B2B LinkedIn campaigns and ensuring they derive value from the Winbox platform.

Digital MarketingLogisticsSEOSoftware

Responsibilities

Leading new customers through structured onboarding and activation

Setting up or guiding users through their first outbound campaigns (LinkedIn + email)

Translating each customer’s ICP, offer, and goals into executable campaigns inside Winbox

Ensuring users reach defined Time-to-Value milestones (first campaign live, first replies, first booked meetings)

Identifying onboarding friction early and proactively resolving it before churn risk appears

Acting as the internal voice of the customer by feeding onboarding insights back to Product and Leadership

Managing ongoing customer communication via Slack, email, and async tools

Providing thoughtful, outcome-driven support (not just answering tickets)

Reviewing live campaigns and advising on improvements to targeting, messaging, and sequencing

Helping customers troubleshoot deliverability, LinkedIn limits, and outbound best practices

Proactively identifying expansion, upsell, or renewal risk based on usage and results

Documenting wins, learnings, and repeatable best practices to improve the Winbox customer experience at scale

Build, manage, and grow the Winbox community of logistics professionals (freight brokers, 3PLs, warehouse operators, logistics sales leaders)

Develop and maintain educational content including courses, playbooks, onboarding guides, and outbound best-practice resources

Host and moderate live webinars, workshops, and Q&A sessions focused on outbound, lead generation, and logistics-specific use cases

Foster engagement inside community channels by sparking discussion, sharing wins, and highlighting best practices from top users

Act as a connector between users, surfacing insights, success stories, and feedback to improve both the community and the product

Create high-performing LinkedIn outbound campaigns for Winbox users

Build multi-step connection + message sequences

Set targeting logic, outreach flows, and ICP-specific messaging

Monitor performance and optimize based on reply & engagement rates

Build targeted lists using Clay, Apollo, ZoomInfo, scraping tools, etc

Enrich, validate, and segment data for precision targeting

Match user goals with the correct ICPs and buyer profiles

Execute LinkedIn + email outreach to freight brokers, carriers, 3PLs, and warehousing companies

Personalize messaging and run multi-touch cadences

Reactivate old leads & past opportunities

Work hands-on with Expandi, Aimfox, Instantly, Smartlead, Dripify, Clay, Apollo

Track KPIs: customer onboarding, customer satisfaction, customer retention, campaign performance

Qualification

LinkedIn outbound campaignsProspect list buildingCustomer retentionScraping toolsOutbound toolsOrganizedMetrics-drivenLogistics experienceCommunication