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INSURICA · 3 days ago

Commercial Lines Account Manager

Norman, OK

Full-time

Hybrid

Entry, Mid Level

2+ years exp

INSURICA is a company focused on providing quality insurance services. The Commercial Account Manager will assist clients with service needs, manage new and renewal business, and ensure high service standards are met.

CommunitiesFinancial ServicesInsurance

Senior Management

Responsibilities

Upon receipt of new business applications or renewal instructions, accurately complete applications for new and renewal business

Prepare proposals and complete applications in coordination with producers, submit applications to eligible and appropriate carriers, and, when requested, obtain client signatures on all applications. The follow-up to ensure the timely receipt of quotations and policies

Perform all necessary ratings sufficient for policy quotation and/or issuance on carrier websites or rating programs. Calculate the premium if the company-rating program is available. Responsible for the issuance of premium-bearing binders, invoices, and resolving carrier accounting discrepancies

Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested

Ensure items are delivered and/or mailed to the client. Initiate correspondence with companies and clients. Maintain follow-up and suspense files on outstanding orders, correspondence, audits, reports, reporting form coverage, and follow up on overdue and suspense items. Maintain expiration control log

Request renewals, endorsements, and other needed data from the companies and insureds. Solicit Producer and Account Executive assistance, when necessary, to issue coverage in a timely, efficient manner and bind coverage within agency underwriting authority

Check new and renewal policies, endorsements, audits, and cancellations, and promptly handle for accuracy in rating, typing, coverage, and signatures, and input these transactions to generate billing invoices and quality products for our customers. Maintain files in an orderly, up-to-date manner

Determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency standards. Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution

Receive phone calls from clients and companies, and comply with the request and/or refer to the Producer and Account Executive

Refer current and prospective clients to the Employee Benefits or Personal Insurance Department, or a Commercial Producer, for solicitation of those lines of business

Participate in seminars and other training, to maintain required licenses, and for knowledge and skill development. Meet with a company representative to update carrier appetite, underwriting guidelines, etc

Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions

Qualification

PropertyCasualty licenseAccount management experienceCPCU designationCIC designationInsurance market knowledgePC skillsTeam environment promotionEffective communicationInterpersonal skillsSelf-motivated

Required

Property and Casualty license, as required by the State Department of Insurance

Must possess sound knowledge of rating procedures, coverage and industry operations to effectively manage, maintain and write assigned client and prospect lists

Full knowledge of insurance markets is essential

Strong PC skills, with the ability to effectively utilize the agency's management systems

Ability to work within a fast-paced, changing-priority environment

Self-motivated, with the initiative to prioritize and be self-directed

Regular and punctual attendance is required

Ability to communicate effectively, both verbally and in writing

Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels

Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency

Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality