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Chase · 2 days ago

Senior Product Associate - Digital Wallets & Payments (mobile app)

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$100K/yr - $150K/yr

3+ years exp

Chase is a leading financial services firm dedicated to helping households and small businesses achieve their financial goals. The Senior Product Associate will focus on delivering seamless digital payment experiences, working on defining, building, and enhancing key payments experiences and platform capabilities related to digital wallets and ecommerce.

BankingFinancial Services

Responsibilities

Drive requirements gathering, analysis, and documentation for customer features, collaborating closely with cross-functional teams to deliver seamless user experiences

Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies

Define, prioritize and clarify user stories; working with other Product Managers, engineering leads and the leadership team

Collaborate with UX/UI designers and engineering teams to deliver intuitive, high-impact mobile experiences, ensuring that customer needs and pain points are addressed throughout the product lifecycle

Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level

Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria

Collaborate with the Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives

Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans and scripts, that will drive desired outcomes

Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready, as well as production validation for releases. Work closely with Product leads, developers, operations and production management teams to research and solve issues or defects that impact our customer experience

Qualification

Product managementDigital paymentsAgile/ScrumUser story writingData-driven decision makingMobile app enhancementsApplication Programming InterfacesAnalytical thinkingCollaborationProblem-solving

Required

3+ years of experience in product management, financial services, and digital

Passion for understanding customer needs and demonstrated ability to build digital products

Skilled in prioritizing and executing product improvements that directly address user needs and business goals, with a focus on measurable results and continuous iteration

Experience managing multiple projects simultaneously, ensuring that data-driven recommendations are translated into effective solutions and delivered within established timelines

Ability to think strategically and to connect the dots to the bigger picture, while being accountable for diving into the details required to ensure successful execution

Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology and design

Strong understanding of product development using Agile / Scrum, including experience in writing high quality user stories and acceptance criteria for both back-end and front-end requirements and familiarity using tools such as JIRA or equivalent

Preferred

Experience in online payments including wallets, ecommerce, and partner integration

Track record of successfully implementing mobile app enhancements collaborating with cross-functional teams to deliver timely and high-quality product releases

Strong knowledge of Application Programming Interfaces and engineering practices

BS or MS in Computer Science, Business Management, or comparable field of study