Parts Town ยท 18 hours ago
Collections Specialist (Hybrid Work Schedule)
Fort Wayne, IN
Full-time
Hybrid
Entry, Mid Level
$45K/yr - $61K/yr
2+ years expParts Town is the fastest-growing distributor of restaurant equipment, HVAC, and residential appliance parts. The Credit Collections Specialist will partner with the Collections and Customer Service teams to evaluate credit worthiness and manage customer orders effectively.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Engage with our valued customers through phone calls and emails to evaluate orders and account status
Work closely with team members to create ways to bring in cash and future revenues
Process credit applications as assigned through daily queue
Process daily order review queue to determine if the potential order can be fulfilled
Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information
Solve problems quickly and create resolutions that collect cash from revenue on a regular basis
Qualification
Required
Self-motivated and customer centric
Exceptional conflict resolution skills
Enjoy talking on the phone to customers and are passionate about going the extra mile for them
2+ years of high-volume collections and/or credit experience
Amazing Microsoft Office skills
Pay close attention to detail
Fantastic communication skills & proficient in English (verbal and written)
Quality, high-speed internet connection at home
Preferred
Experience with SAP or other ERP software
Benefits
Potential for quarterly profit-sharing bonus
Monthly IT stipend
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401(k) with match
Employee assistance programs
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase