DR AGENCY · 2 weeks ago
US-Based Customer Support Assistant
United States
Part-time
Remote
New Grad, Entry LevelDR AGENCY is seeking a dependable and customer-focused Customer Support Assistant to support their US customers. This role involves managing inbound calls, live chats, and emails while consistently delivering high-quality customer service in a fast-paced environment.
Information Technology & Services
Responsibilities
Handle inbound customer calls professionally and in a timely manner
Respond to customer inquiries via live chat and email
Resolve customer issues efficiently with a positive and empathetic approach
Accurately document all customer interactions in the system
Escalate complex or unresolved cases to the appropriate team when necessary
Qualification
Required
Excellent English communication skills (written and verbal)
Ability to multitask across calls, chats, and emails
Strong problem-solving skills and attention to detail
Reliable internet connection and a quiet, professional remote workspace
Preferred
Prior customer support experience is preferred but not required
Company
DR AGENCY
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase