Que Technology Group · 3 months ago
ICAM Systems Engineer (Rotational Shift) - Dept 02 - 030
Fort Meade, Maryland
Full-time
Onsite
Senior Level
7+ years expQue Technology Group, Inc. is seeking an ICAM Systems Engineer to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The role involves monitoring ICAM systems, providing customer support, and assisting in resolving access issues.
Cloud ComputingComputerConsultingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor ICAM systems and providing Tier 1 & Tier 2 support
Support customers who are integrating with Enterprise and IC Attribute and Authorization services
Assist end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services
Use JIRA for ticket management and provide support via email, chat, and phone
Qualification
Required
Seven years' experience as a Systems Engineer in programs and contracts of similar scope, type and complexity is required
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required
DoD 8570 compliance with IAT Level I or higher is required, if COR determines that the position's activities include CWIP activities
Five years of additional SE experience may be substituted for a bachelor's degree
Active TS/SCI with Polygraph
Preferred
Experience with or knowledge of: Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying abilities
RESTful services
Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Linux operating systems
Ability to: Analyze system applications and perform troubleshooting
Understand and communicate complex software systems
Modify Confluence pages and write technical documentation to support customers
Assist with educating/training customers on software capabilities
Assist with understanding and defining customer needs
Work independently on a rotating 24x7 shift
Benefits
Competitive salary
Company Medical/Dental/Vision plans – Company paid
Short-term Disability, Long-term disability and Life Insurance – Company paid
Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
Vacation / Personal days granted at 25 days per year
Paid Federal Holidays – 11 days
$5,000 Annual Professional Development Fund plus 40 paid hours if in class
401K with 6% company match; all contributions are immediately vested by Employee
Employee will be paid a bonus of $10,000 per employee hired based on their referral
Up to 3 paid Code Red days due to customer closure
Company
Que Technology Group
A scalable solution provider with technical professionals who have the skills, product knowledge.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bernar Tallitsch
Subject Matter Expert and Partner
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