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Cencora · 13 hours ago

Endpoint Support Technician 1

Brooks, KY

Full-time

Onsite

Entry Level

1+ years exp

Cencora is an innovative company focused on creating healthier futures for people and animals. They are seeking an Endpoint Support Technician 1 who will be responsible for operational support of endpoint devices, troubleshooting IT-related problems, and providing technical support for user needs.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Works with team lead or senior team members to understand user’s Endpoint Support requirements

Documents requirements

Provides input during short-term Endpoint Support project/task planning efforts with team members

Documents discussion and agreements

Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints

Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices

Follows established procedures for performing configuration changes, updates and upgrades

Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications

Submits or updates configuration items within management tools

May participate in the unit testing for new deployments or new components and remediates problems

Provides feedback on new software performance and testing

Participates with Level 2 issue assessment and resolutions of problems

Diagnoses and resolves endpoint and mobile device hardware and software issues

Creates temporary solutions until permanent solutions can be implemented

Provides technical support to meetings that include video conferencing

Documents solutions to common problems and responses for frequently asked questions

Implements contingency plans including reliable backup and restore procedures, as needed

May participate in R&D POC efforts

May provide recommendations per customer feedback

Adheres to policies, procedures and standards

Supports IT inventory/asset management processes

May provide on-the-spot training to end users

Qualification

Endpoint device supportTroubleshooting skillsCustomer serviceMicrosoft Office SuiteOperating systems knowledgeDevice imagingSetupTCP/IP understandingVerbal communicationWritten communication