RICOH COLOMBIA · 3 days ago
Site Leader
Bedford, MA
Full-time
Onsite
Entry, Mid Level
2+ years expRicoh is an integrated solutions provider that connects people and technology to empower business success. The Site Leader is responsible for the daily operations of a small site, ensuring customer service expectations are met and managing a small team while overseeing various office services. This role involves training staff, maintaining compliance with service agreements, and fostering positive relationships with customers and internal teams.
Information Technology & Services
Responsibilities
Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership
Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned
Responsible for training and development of assigned staff
Handles formal contact with the customer on a daily basis
Responsible for effective implementation and management of RICOH Service Excellence programs
Analyzes problems with minimum guidance, while managing the resolution
Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts
Assists assigned leadership with recruiting, staffing and performance management of site personnel
Maintains positive internal working relationships with all department employees by communicating in a professional manner
Provides training on workflow and machine operations when necessary
Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies
Meets quality and deadline standards by the effective use of job scheduling practices
Maintains efficient workflow by holding team members accountable for quality and efficiency of their work
Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department
Completes site reports and other paperwork on time and accurately
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required
May include interaction with contracted vendors, facility management and occupants
May be responsible for office supply inventory re-ordering
May be responsible for Conference room coordination and A/V equipment resource management
Completes month-end management report in the absence of Site Manager
Assist the assigned AOM/ESM or NOM with training and development of site personnel
Place requisitions for site products and supplies by utilizing Oracle's iProcurement application
Performs other duties as assigned
Qualification
Required
High school or GED is required
2 years of experience in a related field (B2B and/or technical)
Previous 2 years Customer facing work experience required
Demonstrated proficient knowledge and understanding of technology
Tactical facilitator of processes
Ability to present to a small group
Moderate Problem-Solving Skills
Intermediate Customer Service skills
Intermediate Technical aptitude
Intermediate Written and Verbal Communication skills
Preferred
Previous training experience strongly preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase