DoorDash · 17 hours ago
Engineering Manager, Support Experience
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$194K/yr - $285K/yr
8+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Engineering Manager for the Support Experience team will lead a group of engineers to build a robust platform for customer support, integrating AI/ML solutions to enhance user experience and satisfaction.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead and grow a high-performing team of iOS, android, web, and backend engineers dedicated to delivering seamless, end-to-end Support Experience solutions across platforms
Shape the future of customer support by building intuitive, scalable systems that combine platform reliability with human-centered design
Collaborate closely with Product Managers, Business leaders, and cross-functional stakeholders to define the team’s roadmap and vision, and lead the team in executing against it
Provide architectural direction and mentorship for a diverse team of 8+ engineers across multiple tech stacks, ensuring technical excellence and continuous growth
Foster a culture of innovation, inclusion, and collaboration, encouraging the adoption of cutting-edge technologies and out-of-the-box thinking to solve complex support challenges
Partner with Recruiting to grow a diverse and inclusive team that reflects the communities we serve
Drive key support metrics such as contact rate reduction, resolution time, and customer retention by delivering thoughtful, data-driven engineering solutions across mobile, web, and backend systems
Qualification
Required
BS, MS, or PhD. in Computer Science or related field
3+ years of experience in people management leading full-stack teams (backend, web, and mobile) of 8+ engineers
8+ years of industry experience
Extensive experience as an engineer in a fast-paced, product-focused development environment
Experience with distributed system design, system scaling, and performance optimization
Hands-on leadership and strong product intuition
Humility - willing to get into the details and open to feedback
Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase