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Nisqually Red Wind Casino · 19 hours ago

IT Director

Olympia, WA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Nisqually Red Wind Casino is seeking an IT Director who will provide strategic and operational leadership for all information technology functions. The role involves ensuring the integrity and security of technology platforms, driving innovation, and collaborating with various departments to enhance organizational efficiency and guest experience.

Gaming

Responsibilities

Report to the General Manager to maintain and plan technical business services

Manage projects of varying sizes and complexity: responsible for planning and executing all assigned projects, serving as a resource for firm-wide initiatives, providing regular status updates, and making recommendations to the General Manager

Direct IT Department operational and strategic planning, including fostering innovation, planning and organizing projects, and negotiating the allocation of resources

Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems

Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review

Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, service provision and request for proposal

Implements and maintains all control systems and continually reviews departmental policies and procedures to ensure compliance

Attend to regulatory incident reports and audits by ensuring timely responses, development of action plans and implementation of corrective action

Foster and facilitate collaborative inter-department work relationships that result in highly productive project results

Manage the development, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals

Oversee provisions of end-user services, including help desk and technical support services

Direct research on potential technology solutions, vendors, pricing and reviewing contract terms in support of procurement efforts

Keep current with the latest technologies

Strategically identify competitive advantages and technological trends for the benefit of the Company

Practice asset management for IT hardware, software, and equipment

Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions

Identify Team Member development and training needs and ensure that training is obtained

Maintain records, prepare reports and compose correspondence

Assist General Manager in developing technical services that meet the dynamic needs of the organization

Responsible for documenting work, and reporting or coordinating efforts with partners, management, and other team members

Ensure the integrity of the internal and external network

Communicate information about network changes, issues and problems through proper channels to appropriate personnel

Ensure system backups on internal and external network servers are performed as required by operational standards and regulation

Submit written reports to General Manager regarding integrity issues and other reporting as assigned

Train end-users where needed and/or directed

Responsible for Guest Service training and facilitating the Guest Service Policy

Succession planning to meet tribal training priorities by contributing to the development and implementation of tribal training within the areas that the position oversees

Serve as a member of appropriate committees and prepare reports and other support material

Perform other duties as assigned

Qualification

Bachelor’s degreeNetworking experienceInfrastructure managementGaming network experienceMicrosoft Networking certificationsIT related certificationsGuest service skillsInterpersonal skillsDecision-making skillsCommunication skills

Required

High School diploma or GED equivalent

Bachelor's degree in computer science or related field of study

Five (5) years of networking experience installing and managing Windows network software and using the latest technology to plan, design and implement LANs and WANs

Five (5) years of infrastructure management experience

Experience in a Class II/III gaming network environment

Excellent interpersonal skills

Ability to safeguard confidential information

Ability to lead and mentor a team

Possess excellent decision-making skills

Must have knowledge of proper procedures for working in and around regulated and secure operational areas

Excellent verbal and written communication skills

Ability to maintain up-to-date knowledge of emerging and changing technologies

Excellent guest service skills

Certifications with Microsoft Networking, including Current Windows OS and Active Directory (MCSE/MCSA). Cisco certifications as applicable

Pass NRWC pre-employment testing

Ability to work all shifts including weekends and holidays

Ability to obtain a Class III Gaming License

Preferred

Certification in Red Wind's “Service First” Program

Master's degree in related field of study

Familiar with the hospitality industry and change management

IT related certifications. For example: CompTIA, CCNA/CCA, CISSP (cybersecurity certification preferred)

Benefits

FREE Short-Term Disability, Life and Accident Insurance

FREE Meals

FREE gaming license renewals

3X Life Insurance Coverage Up To $500,000

Relocation Fees Negotiable

Paid Time Off & Floating Holidays

401(K) Retirement Program

Tuition Reimbursement

Health & Wellbeing Reimbursement

Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)

Team Member Awards and Incentives

Flex spending and Dependent care spending

Periodic Team Member contests and giveaways

Team Member dining and gift shop discounts