Skills Group · 12 hours ago
Technical Support Specialist
Centre County, PA
Full-time
Onsite
New Grad, Entry LevelSkills Group is dedicated to maximizing human potential and has been supporting learners and employers across New Zealand for over 30 years. They are seeking a Technical Support Specialist to be the first point of contact for IT support, ensuring systems run smoothly and teams remain productive and connected.
Business DevelopmentConsultingProfessional Services
Responsibilities
Deliver first line IT support via phone, email and ticketing system
Manage timely resolution of tickets and escalate complex issues when required
Support onboarding and offboarding, ensuring accounts and equipment are set up or closed correctly
Maintain accurate documentation of incidents, fixes and troubleshooting steps
Provide friendly, clear and professional communication to all users
Qualification
Required
Qualification in IT, Computer Science or similar (CompTIA A+ or ITIL an advantage)
Clear and confident communication skills, both written and verbal
A proactive, patient and customer centred approach
Preferred
Not essential but preferred experience providing first line technical support in a service desk or similar environment
Benefits
Fully subsidised Southern Cross medical insurance
TELUS Health EAP
Free flu vaccinations
3% Kiwisaver + 2% SuperLife contributions
$500 referral bonus
Access to great discounts
Two paid learning hours each week
LinkedIn Learning
Future Fit webinars
50% off Skills Group courses for you and your whānau
Flexible working
Birthday leave
Long-service leave
Extra bereavement leave
Company
Skills Group
WHO ARE WE? We are a consulting group based in New Zealand and experts in helping businesses, industry bodies and government agencies grow their people and workplace capability.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rosanne Graham
Chief Executive Officer
Company data provided by crunchbase