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State of Colorado · 18 hours ago

Switchboard/PBX Operator..

Denver, CO

Part-time

Onsite

Entry Level

2+ years exp

The Colorado Mental Health Institute at Fort Logan is dedicated to providing high-quality mental health services. The Switchboard/PBX Operator will manage communication needs, dispatch emergency responses, and ensure safety protocols are followed within the facility.

GovernmentNon Profit

No H1B

Responsibilities

Answers and directs incoming outside telephone calls to the appropriate person/unit, answers general questions regarding Fort Logan, and greets after-hours CMHHFL visitors ensuring proper and courteous screening before permitting entry to CMHHIFL and its patient treatment areas

Dispatches the Public Safety Officers using a police band radio for emergency and routine calls

Coordinates/initiates response to medical emergencies, tornadoes, bomb threats, and triage

Calls local law enforcement for serious or criminal offenses occurring on CMHHFL grounds

Checks out/assigns the use of State vehicles after business hours, weekends, and holidays

Keeps a log of staff needing to be picked up during emergency situations

Maintains a log of all Safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code blue alarms, Panic alarms, and Fire alarms occurring on shift

Passes information on at shift change

Provides directions to CMHHIFL for outside callers

Greets visitors and routes them to the appropriate location

Receives deliverables (parcels, mailings) for CMHHIFL, notifies appropriate personnel of item received, and signs acknowledgment of receipt for the deliverable carrier as requested

Qualification

Administrative experienceClerical experienceCrisis managementDispatchingCommunication skillsAnalytical skillsCustomer serviceOrganizational skills

Required

Two (2) years of administrative and clerical experience in medical, clinical or office settings

Full background check required

This position is considered an essential role. Employees in essential positions can be only FLSA nonexempt and can be required to work unexpected or unusual work hours to perform the essential and/or emergency services of the department without delay and/or without interruption

Shift Work

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

Medical and dental health plans

Employer supplemented Health Savings Account

Paid life insurance

Short- and long-term disability coverage

11 paid holidays per year plus vacation and sick leave

BenefitHub state employee discount program

Employee Wellness program

Excellent work-life programs, such as flexible schedules, training and more

Remote work arrangements for eligible positions

Some positions may qualify for the Public Service Loan Forgiveness Program.