Allstar Services ยท 1 day ago
Repair & Maintenance Manager
North Canton, OH
Full-time
Onsite
Mid, Senior Level
$55K/yr - $75K/yr
3+ years expRoyalty Roofing is a full-service exterior contractor serving Northeast Ohio, specializing in roofing, siding, and more. They are looking for a Repair & Maintenance Manager to oversee repairs and warranty operations, communicate with customers, and lead a team of technicians.
Consumer Services
Responsibilities
Serve as the first point of contact for customer service calls and warranty inquiries
Evaluate incoming repair needs, offer solutions, and schedule timely technician dispatch
Communicate clearly and professionally with homeowners, property managers, and internal departments
Assist project managers in assessing repair needs for in-progress jobs
Help scope and price change orders or unexpected issues that arise during construction
Contribute to estimating repair costs, labor, and materials for service tickets and follow-ups
Lead and mentor a team of multi-trade service technicians
Assign and schedule work orders for roofing, siding, and light carpentry repairs
Foster a positive, safety-first, and customer-focused team environment
Manage day-to-day service and warranty workflows
Oversee and assist in executing repairs including: - Roofing leaks and component failures - Siding repair and replacement (vinyl, fiber cement, aluminum, etc.) - Trim, soffit, fascia, light framing, decking, and window/door flashing issues
Conduct jobsite inspections to verify quality and safety compliance
Ensure adherence to building codes, manufacturer guidelines, and Royalty Roofing standards
Onboard and train new technicians in trade best practices and customer etiquette
Encourage continuous improvement and skill growth
Track and manage labor and material costs for maintenance projects
Support tool and material inventory control
Qualification
Required
3+ years of experience in repair leadership across roofing, siding, and carpentry
Outstanding communication and customer service skills
Problem solver who can manage multiple tasks with urgency and professionalism
Proficiency in estimating and scope development a strong plus
Tech-savvy: CRM, digital job tracking, and Microsoft Office
Strong leadership, field experience, and organizational skills
Valid driver's license
Preferred
OSHA certification
Experience with residential and light commercial repairs
Construction or project management background
Benefits
Health, dental, and vision insurance
Paid time off and holiday pay
401(k) with employer match
Company vehicle or mileage reimbursement
Growth potential within a stable, team-oriented company
Company
Allstar Services
Comprised of market leading exterior services brands, Allstar Services is a full-service provider of residential exterior replacement, repair, and maintenance services including roofing, siding, windows, and gutters.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase