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WBEZ Chicago · 1 day ago

Director of Enterprise Systems

Chicago, IL

Full-time

Onsite

Lead/Staff, Director/Executive

$145K/yr - $175K/yr

5+ years exp

Chicago Public Media is the largest local non-profit news organization in the country, home to WBEZ and the Chicago Sun-Times. They are seeking a Director of Enterprise Systems to lead the modernization and integration of technology platforms that support audience relationships and revenue growth, focusing on CRM, data systems, and operational design.

Broadcast Media

Responsibilities

Modernize and unify all CRMs, donor, subscription, and audience platforms

Develop a cohesive systems roadmap to streamline data flow across key departments (Membership, Development, Subscription, Marketing, Product)

Act as a hands-on technical leader for scoping, troubleshooting, and building necessary integrations

Implement scalable architectural patterns, APIs, and automation for future-proof infrastructure

Oversee the systems and workflows that power donations, memberships, and subscriptions

Reduce manual workarounds and operational bottlenecks; implement automation, data governance practices, and efficient processes that support revenue growth

Partner with Membership, Development, and Marketing teams to enable sophisticated segmentation, personalization, lifecycle marketing, and performance insights

Collaborate with cross-functional leaders to reimagine the full audience journey — from new visitor to engaged member, donor, or subscriber

Build the data and systems foundations needed for lifecycle marketing, behavioral triggers, and multi-channel engagement

Translate strategic goals into actionable technical requirements that support acquisition, retention, and long-term audience value

Act as connective tissue across CPM’s brands and departments, fostering alignment around shared data, common tools, and unified operating practices

Manage our growing enterprise systems team of engineers and CRM specialists

Lead rigorous requirements-gathering and change-management processes to ensure systems improvements land smoothly and effectively

Establish technical and operational standards that raise the bar for how CPM evaluates, implements, and maintains enterprise systems

Mentor, coach, and support team members; model a leadership style that blends execution with strategic guidance

Qualification

CRM/eCRM platformsData strategySQLPythonSystems architectureDigital transformationFundraising technologiesSubscription technologiesChange managementStrategic storytellingLeadershipCollaborationCommunication skills

Required

5+ years leading enterprise systems, digital transformation, revenue operations, or systems architecture — ideally in mission-driven, media, or multi-stakeholder environments

Demonstrated expertise in CRM/eCRM platforms, fundraising and subscription technologies, and the integrations that bind them. Experience with Snowflake is a plus

Proficiency in SQL for complex data extraction, manipulation, and ensuring compliance with business rules

Proficiency with Python or similar languages for API integration and building data pipelines

Hands-on experience evaluating, selecting, implementing, and optimizing systems

Deep experience integrating tools across marketing, membership, development, and finance — with a clear point of view on how data should flow across teams

Strong grounding in data strategy: governance, segmentation, automation, reporting, analytics, and personalization

Proven ability to lead complex, cross-functional initiatives and influence outcomes without formal authority

Exceptional communication and strategic storytelling skills, with the ability to translate technical concepts into language that drives understanding and adoption

Comfort working in environments of ambiguity and change, with the ability to bring clarity and structure where needed

Curiosity and drive to keep Chicago Public Media at the leading edge of audience and revenue technology