Oracle · 2 weeks ago
Consulting Senior Practice Director
United States
Full-time
Remote
Director/Executive
$162K/yr - $338K/yrOracle is a world leader in cloud solutions, committed to tackling today’s challenges with tomorrow’s technology. The Senior Director, Client Management will develop and manage innovative programs focused on customer retention, leveraging AI insights to enhance customer success strategies and drive measurable improvements in customer engagement.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Drive measurable increases in customer and ARR retention by leading proactive Client Management services targeting high-value, high-risk customer accounts throughout the end-to-end customer lifecycle—from prospecting to long-term engagement
Champion cross-organizational programs that accelerate continuous improvement of the customer experience
Lead the development and execution of innovative ARR retention strategies through Risk Reduction, Customer Health, and Enterprise Retention Programs by unifying cross-functional teams and scaling engagement
Leverage AI-driven insights and best practices to optimize proactive customer engagement and risk management
Serve as an executive sponsor and advocate, building and nurturing relationships at the executive level with key customers to enable long-term success and growth
Empower team members to operate as “executive proxies” for customers, coordinating resources and influencing outcomes across NetSuite’s ecosystem
Partner with senior leadership to define multi-year organizational strategies and set annual objectives and action plans
Establish clear performance goals for the team, measure progress against objectives, and drive accountability for results
Act as a thought leader, contributing to the evolution of NetSuite’s Customer Success vision and best practices
Qualification
Required
Experience in developing and managing innovative programs focused on ARR retention
Ability to expand the use of AI to identify at-risk customers and generate strategic insights
Experience influencing Customer Success strategies with executives
Proven track record in driving measurable increases in customer and ARR retention
Experience leading proactive Client Management services targeting high-value, high-risk customer accounts
Ability to champion cross-organizational programs that improve customer experience
Experience in developing and executing ARR retention strategies through Risk Reduction, Customer Health, and Enterprise Retention Programs
Ability to leverage AI-driven insights and best practices for customer engagement and risk management
Experience building and nurturing relationships at the executive level with key customers
Ability to empower team members to act as 'executive proxies' for customers
Experience partnering with senior leadership to define organizational strategies and set objectives
Ability to establish clear performance goals for the team and drive accountability for results
Experience acting as a thought leader in Customer Success vision and best practices
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
The Tech Portal
2026-01-25
2026-01-25
2026-01-25
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