State of Oregon · 1 week ago
Public Benefits Specialist - Entry
Salem, OR
Full-time
Onsite
Entry Level
$3,705/mo - $4,833/mo
2+ years expThe Oregon Department of Human Services is committed to advancing equity and diversity, and they are seeking a Public Benefits Specialist - Entry. In this role, you will assist Oregonians in accessing vital services and support through the Self-Sufficiency Program while providing a welcoming environment and facilitating communication with the department.
GovernmentRecyclingSustainabilityWaste Management
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in-person, over the phone or by email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
May include financial desk responsibilities
Providing support for the business functions within the office
Additional Case Aide support provided to the Family Coaches by coordinating appointments, managing communications, and assisting with referrals and case documentation
Collaborate with community partners, participate in home visits, and engage directly with families to ensure timely services and access to resources
This role plays a key part in maintaining accurate records and fostering strong agency partnerships
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept
Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion
Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
U.S. Environmental Protection Agency
2023-10-23Grant· $0.5M
Leadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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