Apply on Employer Site

First Security Bank · 15 hours ago

FT Assistant Banking Center Manager

Santa Rosa Beach, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

First Security Bank is excited to offer a unique opportunity for a motivated, customer-focused professional to join our dynamic and growing Florida team as an Assistant Banking Center Manager! In this role, you will support the Banking Center Manager in overseeing the efficient daily operations of a full-service banking center, delivering responsive, innovative, and secure financial solutions while providing personalized service to customers.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Responsible for assisting in the management of the banking center team including service, sales, and operations. Adhere to all department and company policies and procedures and follow applicable banking regulations

Ensure retail staff receive comprehensive training and development on bank protocols, operational processes, policies, and procedures

Provide ongoing education on products and services offered across all lines of business, equipping the team to effectively provide, sell, and cross-sell solutions

Foster and maintain an environment that delivers exceptional care, ensuring customers feel welcomed, valued, and engaged. Focusing on building and strengthening customer relationships through active participation in community outreach and local events

Conduct weekly huddles and staff meetings, as needed. Serve as a communication link between departments and leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information

Operate with an awareness and understanding of essential employment law concepts. Apply, interpret, and execute policies reviewed during management meetings, Bank Better University, and/or those established within the Employee Handbook

Frequently perform all essential Retail duties and ensure that these duties are followed by retail staff, in accordance with written policies and procedures

Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Report any security concerns to the company's Security team

Ensure audit controls are followed, and various monthly audits, checklists and/or reports are completed in a timely manner

Ensure operational compliance with regulatory guidelines, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending

Resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact

Work with management to develop banking center objectives and the specific programs necessary to achieve them

Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies

Operate computer software and equipment, telephone, scanner and copier. Proficiency with Bankway software will be required

Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary

Will be required to attend Bank Better University, training sessions assigned by management, and incorporate the essential leadership skills and responsibilities

Additional duties may be assigned or required by management

Qualification

Retail Banking experienceSupervisory experienceBankway software proficiencyBusiness/Finance degreeMicrosoft Office proficiencyCustomer service skillsProblem-solving skillsTeamworkCritical thinking

Required

Candidates must be at least 18 years of age

High School Diploma or GED required

Completion of Retail Banking Specialist 3 checklist (Internal) required

3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions required

Completion of Retail checklists through Supervisor level within 1 year will be required

Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required

Willingness to demonstrate Core 5 values with customers and coworkers

Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary

Proficiency with Bankway software will be required