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GoHealth Urgent Care · 20 hours ago

Manager, Application Services

United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

GoHealth Urgent Care is a healthcare organization seeking a Manager of Application Services to lead the operational management and optimization of the Workday platform. This role involves overseeing a team of functional analysts, collaborating with stakeholders, and ensuring the Workday system supports business objectives while maintaining compliance with policies and best practices.

Hospital & Health Care

Responsibilities

Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption

Manage routine maintenance, patching, and system updates to maintain performance and security

Monitor system performance and proactively address issues to ensure high availability and reliability

Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness

Lead and mentor Workday analysts, fostering a collaborative and high-performance culture

Provide ongoing training and development opportunities to keep team skills current

Conduct performance evaluations and provide feedback to team members to support their growth

Identify and address skill gaps within the team, providing training and development opportunities as needed

Develop and implement strategic plans for Workday application services that align with organizational goals

Lead the execution of strategic initiatives to enhance Workday performance and support

Ensure alignment of Workday services with business objectives and priorities

Support governance processes and maintain an accurate inventory of Workday-related applications

Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders

Manage small to medium projects as needed

Drive innovation in Workday application services by exploring new technologies and methodologies

Implement continuous improvement initiatives to enhance application support processes and practices

Encourage a culture of innovation and creativity within the team

Build and maintain strong relationships with key stakeholders to understand their needs and expectations

Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication

Gather feedback from stakeholders to inform improvements in Workday services

Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services

Identify and mitigate risks related to Workday support and administration

Ensure compliance with regulatory requirements and organizational policies

Develop and implement risk management strategies to protect Workday services

Prepare for and manage audits related to application compliance and data security

Develop and maintain performance metrics and KPIs to monitor the health of Workday application services

Provide regular reports to senior leadership on application performance and support activities

Use data-driven insights to inform decision-making and drive improvements

Allocate resources effectively to ensure the successful delivery of Workday application services

Manage budgets and ensure cost-effective use of resources

Balance competing priorities and adjust resource allocation as needed

Ensure a customer-centric approach to Workday support, prioritizing user satisfaction

Address user concerns and issues promptly and effectively

Implement feedback mechanisms to gather user input and improve Workday services

Stay current with industry trends and best practices in Workday support and administration

Provide thought leadership on the adoption of new technologies and methodologies

Lead the implementation of new tools and technologies to enhance Workday services

Qualification

Workday HCMERP solutionsLeadership experienceWorkday CertificationsCloud based/SaaS SolutionsChange managementAgile methodologyStakeholder engagementInterpersonal skillsProblem-solving skillsProject management skillsCommunication skills

Required

Bachelor's degree in information technology, Computer Science, marketing, or a related field

8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce

5+ years of experience in ERP solutions

5+ years of experience in Workday HCM and/or FINS

5+ years in a leadership role, managing teams and driving cross-functional collaboration

Strong understanding of change management and agile processes

Experience with Cloud based/SaaS Solutions

Strong understanding of change management and Agile methodology and processes

Experience with leading, building, developing, and mentoring a team of professionals

Strong ability to collaborate and share information, knowledge, and experience with team members

Strong problem-solving and analytical skills with a focus on system and team optimization

Strong project management skills with the ability to scope work, develop a project plan/task, manage resources, and keep stakeholders updated

Strong written, verbal communication and presentation skills

Experience eliciting and documenting business requirements and translating them to system configuration

Knowledge of stakeholder engagement strategies and effective communication techniques

Skill in developing and sustaining collaborative relationships across the company and with customers

Ability to build trust, maintain long-term partnerships, and influence decision-making through strong interpersonal and relationship management skills