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NAMI Chicago · 5 days ago

MSW intern

Chicago, IL

Internship

Hybrid

Intern

NAMI Chicago is dedicated to supporting individuals and families facing mental health challenges. The MSW intern will provide direct support through various programs, including the Helpline, Clinical Support Team, and 988 call center, while also engaging in education and advocacy efforts.

AdviceEducationHealth CareMental HealthNon Profit

Responsibilities

For interns assigned to the Helpline, they will be expected to spend their internship hours answering calls, texts and chats from Helpline contacts

For interns assigned to the Clinical Support Team (CST), they will be expected to carry a small caseload of clients who are either the individual with serious mental illness or their family members

For interns assigned to the 988 call center, they will be expected to spend their internship hours answering calls from 988 callers

For interns assigned to Policy, they will work closely with the Sr. Director of Policy to explore and research NAMI Chicago identified policy priorities, craft legislation, engage in education for volunteers, meet with legislators, work on policy statements and reports, and other projects as identified by the team and intern

For interns assigned to Internal Wellness, they will work closely with the Sr. Director of Wellness to explore and research best practice in wellness generally as well as in workplace wellness

For interns assigned to Education & Engagement, they will work closely with the Director of Education & Engagement to review and present various educational offerings related to mental health and wellness

Qualification

Mental health knowledgeCrisis de-escalationCommunication skillsMicrosoft OfficeDatabase managementEmpathyCommunity resources knowledgeOrganizational skillsGrowth mindsetConfidentiality

Required

Strong desire to learn about the systems of care in Illinois and Cook County, as well as how to integrate information from the classroom to the internship

Ability to make real-time rapid assessments of conversations and potential participant needs, dexterity in judgement and navigation of a conversation, recognition of appropriate utilization of leadership support and self-regulation of response to interactions with others

Effective verbal and written communication skills, with the ability to communicate with individuals, their families and community stakeholders

Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance

Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility

Familiar with community resources

Growth mindset

Education: Bachelor's Degree and experience in human service field

Proficiency in Microsoft Windows, Microsoft Office, and database management

Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management