Crossover · 1 day ago
Director of Parent Experience, Alpha - $200,000/year USD
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is seeking a Director of Parent Experience at Alpha, a unique K–12 institution in Lower Manhattan. The role involves managing relationships with families from initial inquiry through enrollment and retention, ensuring a high-touch, supportive experience for parents in a demanding environment.
Information Technology & Services
No H1B
Responsibilities
Managing the complete relationship with NYC families from initial inquiry through enrollment, retention, and sustained advocacy
Conducting high-impact information sessions and individual conversations that support families through intricate, multi-stage decisions
Acting as the central point of contact for parent concerns, input, and confidential matters—addressing them decisively and with professionalism
Creating enrollment momentum via on-site visibility, strategic outreach, and comprehensive engagement with the local parent community
Mobilizing satisfied families as advocates and sources of referrals within NYC's closely networked communities
Qualification
Required
At least 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for closing or enrolling $5K+ or multi-year commitments
Proven experience guiding families through multi-meeting decision processes that culminated in signed agreements or documented commitments
Quantifiable, measurable results from previous work, including conversion rates and retention, satisfaction, or referral performance
Experience managing a personal lead pipeline or community network independently from initial inquiry through final decision
Confirmed ability to coordinate events or services for 25+ high-profile individuals concurrently
Documented experience resolving sensitive issues, complaints, or confidential matters with successful outcomes
Current residence in NYC or within a 1.5-hour commute; prepared to work on-site full-time and participate in local events
Legal authorization to work in the U.S. without sponsorship
Preferred
Experience in private education, philanthropy, luxury services, hospitality, wealth management, or concierge-level client service
Existing knowledge of NYC private school environments and parent social networks
Experience representing a mission-driven organization to discerning, high-visibility stakeholders
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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