Akkodis Group Nordics · 14 hours ago
Genesys Developer
Newark, NJ
Full-time
Onsite
Senior Level
$53/hr - $56/hr
5+ years expAkkodis is seeking a Genesys Developer for a Contract with a client in Newark, NJ. The role involves designing, developing, and maintaining Genesys-based contact center solutions to ensure seamless customer interactions.
Embedded SystemsSoftware
Responsibilities
Design, develop, and configure Genesys-based contact center solutions to meet business requirements and enhance customer experience
Integrate Genesys applications with enterprise systems, ensuring seamless communication and functionality
Customize and maintain Genesys components such as routing strategies, IVR flows, and call handling logic
Troubleshoot and resolve technical issues related to Genesys platform performance and functionality
Collaborate with cross-functional teams to gather requirements and deliver scalable, secure solutions
Implement best practices for system optimization and upgrades, ensuring high availability and reliability
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field
Minimum 5+ years of experience in Genesys development and contact center solutions
Strong expertise in Genesys platform configuration, routing strategies, and IVR development
Proven experience integrating Genesys applications with enterprise systems and troubleshooting complex issues
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis Group Nordics
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase