Mosaic North America · 10 hours ago
Account Manager
Washington, DC
Full-time
Onsite
Mid Level
$65K/yr - $78K/yr
4+ years expMosaic North America is a leading integrated marketing agency specializing in connecting brands with consumers. They are seeking an Account Manager for the Google Store Program to manage client relationships, oversee operational success, and ensure effective communication between Google and field teams.
AdvertisingBrand MarketingMarketingRetail
No H1B
Responsibilities
Client Partnership & Strategic Consultation
Act as a trusted advisor to Google Store leads, translating 1P retail objectives into actionable agency workstreams
Participate in Quarterly Business Reviews (QBRs) and weekly syncs to provide data-driven insights on program performance and store health
Anticipate Google’s needs by staying ahead of product launch cycles (Pixel, Nest, Fitbit) and seasonal retail moments
Retail Communications & Content Strategy
Information Architecture: Own the communication pipeline to the field, distilling complex product launches and promo updates into clear, concise, and timely bulletins
Brand Voice: Ensure all internal and field-facing communications align with the Google Store’s premium, 'Helpful' brand ethos
Feedback Loop: Manage channels for field teams to report real-time insights back to Google stakeholders
SOP Governance & Operational Excellence
Resource Maintenance: Build and manage a centralized library of Standard Operating Procedures (SOPs), ensuring they are updated for every new hardware iteration or software feature
Program Compliance: Oversee the execution of merchandising standards, ensuring demo units are functional and the physical environment meets 1P premium standards
Process Optimization: Regularly audit operational workflows to identify friction points and propose 'smarter' ways of working
Employee Engagement & Culture
Brand Ambassadorship: Develop initiatives that foster a sense of belonging and pride among field teams, aligning them with Mosaic and Google’s core values
Recognition & Retention: Design and execute engagement programs that reward operational excellence and high-quality customer interactions
Knowledge Empowerment: Work with training teams to ensure field staff feel confident and equipped to represent the Google ecosystem
Program Analytics & Reporting
Analyze 1P-specific KPIs: NPS, demo engagement, SOP compliance, and employee sentiment
Distill complex field data into executive-level summaries that highlight wins and identify areas for optimization
Qualification
Required
4–6 years in Account Management, Retail Operations, or Program Management (preferably within tech or premium retail)
Bachelor's degree
Proven experience managing environments where brand guardianship and customer experience are the primary metrics of success
A skilled writer and presenter who can translate technical jargon into 'retail-ready' instructions
Highly organized with a passion for documentation, version control, and process improvement
A 'power user' of the Google ecosystem (Android, Nest, Workspace)
Ability to thrive in a fast-paced environment where product specs and retail priorities can shift rapidly
Company
Mosaic North America
Mosaic is a experiential, retail, shopper and content marketing.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Ciresi
Senior Vice President, Commerce
Recent News
2023-12-22
2022-07-07
2022-05-05
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