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Goodwill of Southwestern Pennsylvania · 6 hours ago

Director, Impact Lab

Pittsburgh, PA

Full-time

Onsite

Lead/Staff, Director/Executive

$83K/yr - $86K/yr

5+ years exp

Goodwill of Southwestern Pennsylvania is a nonprofit organization dedicated to funding job training and community programs. The Director of the Impact Lab provides strategic leadership to evaluate and innovate organizational processes and products, guiding initiatives from concept to implementation while managing partnerships and talent.

Non Profit

Responsibilities

Provide overarching leadership and coordination for all activities that fall under the Impact Lab, ensuring alignment with Goodwill’s strategic priorities and mission outcomes

Design, host, and facilitate ideation workshops and innovation sessions to generate new concepts, pilots, and solutions

Provide daily oversight and mentorship for Impact Lab interns, fellows, and project-based staff, including departmental matching, research supervision, and product rollout

Ensure research methodologies, data collection, and evaluation practices meet professional and ethical standards

Consolidate and prepare clear, actionable reporting on Impact Lab activities, outcomes, and return on investment for executive leadership, funders, and stakeholders

Manage data collection, documentation, and reporting to internal and external entities, including data required for contracts and funders, serving as the primary point of contact for external entities

Ensure adherence to departmental and divisional standards and best practices, and partner with the Vice President of Human Services to establish and implement policies and procedures as needed

Manage and reconcile departmental budgets, track expenses, and forecast future financial needs to ensure fiscal stability and informed planning in partnership with the Executive Team

Qualification

Data AnalysisLeadershipProject ManagementGrant ManagementNonprofit SustainabilityCompTIA A+MentoringCommunicationTeam Collaboration

Required

High school diploma or equivalent AND 9 years of experience required

Associates degree AND 7 years of experience required

Bachelor's degree AND 5 years experience required

Required Education: must be in Human/Social Services, Information Technology, Education/Teaching

Demonstrated success in designing, launching, or scaling initiatives from inception, including those that integrate technology or digital solutions

Experience managing grant-funded programs, ensuring compliance, and preparing funder reports

Experience supervising staff, students, or fellows, with the ability to mentor emerging professionals and integrate their contributions into research and innovation projects

Strong expertise in leveraging organizational data for performance measurement, ROI analysis, and decision-making (formal training helpful but not required)

Qualified candidates must have a valid driver's license and reliable transportation for local travel

Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment

CompTIA A+