RiverStone Health · 15 hours ago
Family Health Services Program Manager
Billings, MT
Full-time
Onsite
Mid, Senior Level
$72K/yr - $92K/yr
3+ years expRiverStone Health is an essential provider of personal and public health services in Yellowstone County and south-central Montana. The Family Health Services Program Manager is responsible for managing daily operations, building community relationships, and ensuring program compliance and efficiency in service delivery.
Health CareMedicalPersonal Health
Responsibilities
Direct, supervise and evaluate work activities of personnel in the department
Work in collaboration with Human Resources when recruiting, hiring, and onboarding; encountering behavior, performance, or reliability issues; and when staff request extended leave, or work accommodations
Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
Ensure program and agency policies and procedures are being followed
Develop and implement organizational policies and procedures for the service line and public health services
Plan, implement, and administer programs and services in public health services including personnel administration, training, and coordination
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
Establish work schedules and assignments for staff, according to workload, space, and equipment availability
Attend meetings, conferences, workshops and training sessions, and review publications and audio-visual materials to become and remain current on principles, practices and new developments related to the field
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
Generate and interpret reports and other pertinent information to share with staff and utilize for quality improvement strategies
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
Develop instructional materials and conduct in-service and community-based educational programs
Excellent internal communication with other RiverStone employees and providers to ensure efficiencies and quality customer service
Willingness and ability to ensure quality work, support of others and participate in quality improvement processes
Represent RiverStone Health in meetings, trainings or public events when needed
Perform supervision of staff in Family Health Services
Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met
Review and approve time sheets
Provides orientation and professional development, training, and support for assigned staff
Complete regular performance appraisals; handle employee relations incidents in a timely manner
Promote teamwork and collaboration among staff
Administrator for the Nurse Family Partnership program
Supervisor and Administrator for the Parents as Teachers program
Maintain a small case load of clients for the Parents as Teachers program
Develop, coordinate and lead regular Family Health Services staff and leadership meetings
Lead in collaboration with WIC Manager the Family Health Services and WIC monthly staff meeting
Keep current on best supervision practices through research and training and ensuring compliance with applicable policies and procedures
Engage in public health leadership, including accreditation and special projects for the betterment of public health
Participate in all emergent and nonemergent functions of Public Health Services as assigned
Write grants as needed
Coordinate with both local and state entities to provide both fiscal and programmatic needs for all programs
Collaborate with other community entities service pregnant women and children
Coordinate collaboration with RiverStone Health clinic staff
Perform other duties as assigned in support of RiverStone Health’s mission and goals
Qualification
Required
Bachelor's degree in related field
3-5 years supervisory experience
Required to obtain emergency preparedness on the job training at a minimum of ICS 100, 200, 300, 400 and 700
Computer literacy, in Microsoft Office Suite
Ability to maintain a calm and positive demeanor during difficult interactions
Ability to display non-judgmental and empathetic listening skills
High degree of detail-oriented skill level
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality
Ability to educate staff and show through example, the significance and meaning of working collaboratively to maintain a positive work environment
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality
Ability to understand and adhere to required administrative policies and procedures
Excellent communication skills to ensure efficiencies and quality customer service
Preferred
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work
Grant writing experience
Functional Expert: Considered a thought leader on a subject
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Company
RiverStone Health
RiverStone Health operates with a mission to provide quality healthcare for the people in Yellowstone county.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Forte, MHA, FACHE
President and CEO
Shanna Zier
Chief Financial Officer
Company data provided by crunchbase