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WorkSmart · 6 days ago

Manager of Sales Operations

Raleigh-Durham, NC

Full-time

Hybrid

Mid, Senior Level

3+ years exp

WorkSmart is a leading IT Consulting and Managed Services Provider focused on delivering reliable IT solutions to small and mid-sized businesses. The Sales Operations Manager will drive operational excellence within the sales organization, optimizing processes, managing data integrity, and enabling the sales team to achieve revenue targets while leading a team of sales operators.

ConsultingProfessional Services

Responsibilities

Manage and mentor a team of sales operators who assist sales professionals in preparing client proposals, pricing, and contract documentation

Set clear goals, monitor performance, and provide ongoing coaching and professional development

Ensure timely and accurate delivery of proposals and pricing support to the sales team (SLAs)

Design, implement, and continuously improve sales processes to ensure efficiency and scalability

Develop and enforce best practices for pipeline management, forecasting, and deal progression

Assure CRM data integrity and accuracy across all sales activities

Create and deliver actionable reports and dashboards for leadership, including revenue forecasts, pipeline health, and performance metrics at the company and individual seller levels

Design, monitor and report on sales process KPIs (e.g., solution engineering turnaround, proposal/pricing turnaround, etc.)

Collaborate with sales and solution engineering leadership to identify training needs and develop enablement programs

Ensure the sales team has access to the right tools, resources, and collateral to close deals effectively

Administer and optimize CRM systems (e.g., Salesforce, HubSpot, ConnectWise) and other sales tools

Evaluate and implement new technologies to improve sales productivity and reporting capabilities

Work closely with marketing, finance, and service delivery teams to align sales strategies with company objectives

Support pricing strategy development and contract management processes

Monitor KPIs such as conversion rates, average deal size, and sales cycle length

Provide insights and recommendations to improve sales performance and revenue growth

Qualification

Sales operations experienceCRM systems proficiencyTeam managementSales analytics toolsMSP business model knowledgeAnalytical skillsPowerBI experienceHubSpot experienceConnectWise experienceOrganizational skillsCommunication skills