University of Michigan · 16 hours ago
Facilities Operations Administrative Assistant
Dearborn, MI
Full-time
Onsite
Entry Level
2+ years expThe University of Michigan is a prestigious educational institution, and they are seeking a Facilities Operations Customer Service Assistant. This role serves as the primary point of contact for the campus community, providing essential support for Facilities Operations and ensuring efficient communication and service delivery.
E-LearningEducationHigher EducationUniversities
Responsibilities
Serve as Facilities Operations primary reception and call center for in-person, phone, and email/work request inquiries
Greet visitors and direct them to appropriate contacts
Answer or route all inquiries and concerns from faculty, staff, students, and contractors regarding Facilities Operations
In coordination with managers, respond to urgent or emergency calls or contact from contractors to prioritize, route, or redirect workload of staff
Manage main phone line; respond to inquiries and relay information as needed
Review all incoming work requests received via email, voicemail, fax and customer requests
Create or convert customer requests into work orders in the AiM system of work control
Review requests for completeness, accuracy and nature of work requested
Follow up on information provided and ensure that the information is properly entered into the computerized maintenance AiM system and assigned to the proper work group
Create and perform database queries of preventative maintenance schedules. Ensure the integrity of the data
Set up desktop applications of the AiM system, train staff on how to submit customer requests through the application
Seek input from Managers in developing and modifying preventative maintenance program(s)
Create and distribute work orders for outside contractors as directed
Work closely with the Program Manager to create, update, modify, and execute queries within the AiM program to increase efficiencies
Assist managers, supervisors, and staff with concerns identified in the AiM system
Maintain electronic supplier/contractor sign-in file. Notify manager when appropriate
Train outside supplier/contractor how to register to be on campus using their mobile devices. Notify on site contact when supplier/contractors arrive on campus using two-way radio
Process work requests generated by University Unions and Events (UUE)
Respond to urgent requests from the campus community and notify the appropriate staff as needed
Process code inspection requests, create responsive work orders as needed. Generate work orders with the AiM program, as needed. And other duties as assigned
Maintain office supply inventory
Oversee copier machines/service contracts/routine maintenance
Duties and tasks reflect substantial variety and complexity
Assignments are broad in nature and usually require originality and ingenuity
May serve as a resource to others in the resolution of complex problems and issues
Composes straightforward written descriptions of results
Provide administrative support for managers and execute special projects to support
Qualification
Required
High school diploma or equivalent
2 or more years of office administrative support experience
Outstanding customer service skills and ability to work within a diverse community
Experience using office equipment, technology and software including Google and Microsoft Office Suite
Requires the ability to exercise independent judgment and employ basic reasoning skills
Ability to communicate clearly and effectively in written and spoken English
Ability to understand and follow oral and written policies, procedures and instructions
Preferred
Associate degree, or some college, with more than 4 years of office administrative support experience
Experience working in facilities operations, call center, or reception desk
Knowledge of building systems, i.e., mechanical, electrical, or other trade specific knowledge
Understanding of the AIM Asset Management system
Great customer service skills
Benefits
Generous time off
A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses.
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
2025-12-18
2025-12-17
Company data provided by crunchbase