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Pratt & Whitney · 21 hours ago

Quality Investigation Manager

East Hartford, CT

Full-time

Onsite

Senior Level

$87K/yr - $165K/yr

5+ years exp

Pratt & Whitney is a leader in aerospace innovation, focused on designing and servicing advanced engines. They are seeking a Quality Investigation Manager to lead cross-functional teams in problem resolution, manage customer returns, and enhance quality processes within the organization.

Responsibilities

Lead the Escape Management Process by facilitating cross-functional Problem Resolution Teams (PRTs), assisting with population bounding, driving root cause investigations, and following up on corrective actions

Manage customer returns and aged restricted inventory within the clinic gating system

Improve RCCA (Root Cause and Corrective Action) proficiency across the organization

Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications

Foster strong relationships with internal and external stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others)

Qualification

RCCA processSix SigmaLEANMicrosoft PowerPointMicrosoft ExcelSAPRed-X certificationStrategic communicationProject managementPresentation skillsCollaboration skillsLeadership skills

Required

Bachelor's degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment

Familiarity with the 8D RCCA process

Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN

Proficiency in Microsoft PowerPoint, Excel, and SAP

US Citizenship required due to government contracts

Preferred

Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach

Knowledge of CORE tools and non-conforming material management processes

Project management, presentation, and strategic communication skills

Demonstrated ability to lead, influence, and collaborate across all levels of the organization

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

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Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees