Texas Capital · 2 months ago
Operations Program Associate
Richardson, TX
Full-time
Onsite
Entry Level
2+ years expTexas Capital is a financial institution dedicated to helping businesses and their leaders succeed. The Operations Program Associate will support operational excellence by developing training programs and documentation, ensuring compliance and readiness across banking operations.
BankingFinanceFinancial Services
Responsibilities
Design, implement, and maintain training plans for bank operations teams
Ensure all training materials reflect current banking regulations, internal policies, and operational best practices
Collaborate with compliance, risk, and business line leaders to ensure training content is accurate and audit ready
Credit and lending expertise to support operations and ensure regulatory compliance
Collaborate with cross-functional teams to enhance process efficiency and system utilization
Prepare and maintain Business Continuity documentation and procedures to ensure operational resilience
Provide comprehensive training for new hires, including systems, procedures, client communication protocols, and compliance standard
Ensure proper onboarding and training for new clients, including communication protocols, contact list usage, and client key code verification based on line of Business
Own the lifecycle of operational procedures, job aids, and workflow documentation across all first-line banking functions (e.g., branch operations, loan servicing, deposit operations)
Ensure all documentation adheres to firm-wide templates, branding, and regulatory standards
Conduct periodic reviews and updates to ensure alignment with evolving banking regulations and internal controls
Lead the operational readiness and deployment of new banking products, services, or regulatory changes
Coordinate with cross-functional teams (e.g., Compliance, Risk, IT, Executive Leadership) to ensure impacted teams are informed, trained, and supported
Develop and execute communication and training plans to support successful go-lives
Act as a liaison between operations, compliance, training, and business units to ensure alignment and consistency in documentation and deployment
Facilitate feedback loops to continuously improve operational materials and training effectiveness
Qualification
Required
Bachelor's degree in Business Administration, Finance, Operations Management, or relevant work experience
2+ years of experience in banking operations, training development, or program coordination
Strong understanding of banking products, services, and regulatory environment (e.g., BSA/AML, Reg E, Reg CC)
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and documentation platforms (e.g., SharePoint, Excel, Word, Visio Confluence)
Experience with change management or operational deployment in a financial institution is a plus
Strong analytical and organizational skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Familiarity with FFIEC guidelines and other banking regulatory frameworks
Experience working in a multi-branch or operational banking environment
Knowledge of Lean or Six Sigma methodologies is a plus
Strong attention to detail and ability to manage multiple priorities in a fast-paced, regulated environment
Strong communication skills, relaying clear and concise direction, guidance, or input
Experience with audit processes and documentation
Benefits
Health insurance coverage
Wellness program
Fertility and family building aids
Life and disability insurance
Retirement savings plans with a generous 401K match
Paid leave programs
Paid holidays
Paid time off (PTO)
Company
Texas Capital
Since our founding in 1998, Texas Capital remains impassioned by the spirit of entrepreneurship and innovation.
1001-5000 employees
H1B Sponsorship
Texas Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (11)
2022 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-08-13IPO
Leadership Team
David Oman
Chief Risk Officer (CRO)
Vivek Misra
Managing Director & Enterprise Chief Compliance Officer
Recent News
2026-01-22
Company data provided by crunchbase