Teachers Federal Credit Union · 23 hours ago
Compliance Program Manager
Hauppauge, NY
Full-time
Onsite
Mid, Senior Level
$93K/yr - $116K/yr
5+ years expTeachers Federal Credit Union is a leading credit union recognized for its commitment to guiding members towards a strong financial foundation. The Compliance Program Manager is responsible for managing regulatory compliance programs, policies, reporting, and practices to ensure adherence to regulations and improve compliance processes.
BankingFinance
Responsibilities
Ensures that all activities follow regulatory requirements related to the governance of the organization as well as any industry-specific or location-specific laws
Oversees internal controls and auditing systems that monitor and report on regulated activities and processes
Implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance
Evaluates and implements changes to compliance processes due to new or amended regulations
Delivers communication and training initiatives that inform stakeholders about compliance requirements
Oversees the resolution of customer complaints that have escalated to the highest level within the organization
Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints
Performs other duties upon request of immediate manager
Qualification
Required
Bachelor's Degree or minimum of eight years directly related experience required
Minimum five years of compliance program experience required
Minimum five years in an audit, financial service or related industry in a compliance role required
Requires a thorough knowledge Corporate Communications | Internal Audit | Internal Controls | Regulatory Environment | Regulatory Reporting | Training Program Administration | Organizational Policy Development | Compliance Documentation | Compliance Risk Assessment | Governance, Risk & Compliance Software
Client Administration | Customer Care | Customer Communications | Customer Complaint Escalation | Customer Complaint Resolution | Customer Interaction | Customer Lifecycle Management | Customer Relations | Customer Relationship Management (CRM) | Customer Retention | Customer Satisfaction | Customer Service Metrics | Customer Support | Escalation Management | Issue Resolution | Customer Service Monitoring Software
Excellent strategic, problem solving, and analytical skills
Exceptional verbal and written communication skills
Ability to maintain confidentiality
Proficient with Microsoft Office
Benefits
This position is eligible for our annual discretionary bonus program.
Paid time off for vacation, personal days, and holidays
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
Company
Teachers Federal Credit Union
Teachers Federal Credit Union is a company which develops finance related apps for iPhone
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Calhoun
President/CEO
Denise McGlone
Chief Financial Officer
Recent News
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