Freepik · 1 week ago
Customer Success Manager – Enterprise (San Francisco)
San Francisco, CA
Full-time
Hybrid
Mid, Senior LevelFreepik is a rapidly scaling company focused on exceptional customer experience, seeking a Customer Success Manager (CSM) to enhance adoption, retention, and growth within their enterprise portfolio. The role involves driving customer outcomes, influencing product strategies, and building scalable systems to ensure high customer satisfaction and operational efficiency.
Enterprise SoftwareGenerative AIGraphic DesignPhotographySaaSSoftware
Responsibilities
Own Customer Outcomes: Drive adoption, maximize ROI, and proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any retention risks
Voice of the Customer: Distill customer insights to influence product roadmaps, partnership strategies, and executive decisions, becoming indispensable to both our customers and internal stakeholders
Build Scalable Systems: Design and implement robust customer success frameworks, playbooks, and automated systems (CRM, renewal forecasting, and analytics dashboards) from scratch to efficiently handle high-volume engagements
Data-Driven Performance: Continuously analyze key metrics and customer health indicators to identify risks early and prioritize strategic interventions
Strategic Thought Partner: Collaborate directly with leadership, sales, product, and engineering teams to proactively identify growth opportunities, operational improvements, and competitive advantages
Qualification
Required
Proven success managing enterprise-level customer success or account management (SaaS, AI, Creative Tech)
Track record of driving measurable customer outcomes, revenue growth, and retention
Experience building customer success operations from the ground up, comfortable with ambiguity, and thrives on execution
Analytical rigor; proficient in CRM and analytics tools (Salesforce, Slack, ChatGPT, Claude, Google, etc.)
Agility and creativity; ability to adapt quickly in a dynamic, rapidly evolving environment
Preferred
Familiarity with AI or technical product onboarding
Benefits
Hybrid work model (in-office 3x per week)
Competitive base salary + performance-based incentives
Equity participation in a growing creative technology company
Professional development opportunities and clear growth paths
Private health insurance
23 vacation days + December 24th and 31st off
Day off on your birthday
Flexible schedule and supportive work environment
Continuous learning opportunities
Certified Great Place to Work — 93% of our employees say Freepik is an amazing workplace!
Company
Freepik
Freepik is a tech company that provides easy to use AI tools to create and edit any type of audiovisual content with unbeatable results.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Atwater Capital
2020-10-26Private Equity
2020-07-01Series Unknown
2020-05-28Acquired
Leadership Team
Joaquín Cuenca Abela
Chief Executive Officer
P
Pablo Blanes
Co-founder
Recent News
2025-11-14
2025-11-08
Company data provided by crunchbase