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Four Seasons Hotels and Resorts · 3 days ago

Account Director, Group Sales

San Francisco, CA

Full-time

Hybrid

Director/Executive

$145K/yr - $165K/yr

8+ years exp

Four Seasons Hotels and Resorts is a global, luxury hotel management company, committed to creating exceptional experiences for guests and employees alike. The Account Director, Group Sales plays a key role in driving market revenue growth and managing key accounts to meet and exceed annual revenue targets.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Drive revenue growth by meeting and exceeding established sales and activity goals through a strategic, data-informed approach

Develop and execute comprehensive sales plans that translate into actionable daily activities with measurable outcomes

Develop and execute strategies to increase account, segment, or territory revenue performance

Cultivate and expand underdeveloped accounts and territories to increase global awareness and engagement across the Four Seasons portfolio

Serve as the single point of contact for all hotels and related product lines (Yacht, Jet, Experiences), demonstrating deep product knowledge across all regions

Balance strategic account management with proactive new business development while efficiently managing a high volume of inbound leads

Establish trusted advisor relationships with multiple stakeholders by navigating complex organizational structures and decision-making hierarchies

Deliver high-impact in-person and virtual presentations, maintaining exceptional standards in written communication and client relationship management

Partner with on-property sales managers, leadership across disciplines, and internal teams to align objectives and exceed collective goals

Strategically increase targeted hotel segment production through on-property sales visits and client accompaniment as necessary

Organize and participate in in-market sales events and sales calls in conjunction with hotel sales trips, ensuring flawless execution and ROI

Execute high-level customer events from ideation to execution to increase revenue and demonstrate measurable ROI

Address complex challenges with thoughtful, stakeholder-centric solutions that drive long-term value

Qualification

Sales ManagementAccount ManagementCRM Tools (Salesforce)Data AnalyticsFluency in LanguagesPresentation SkillsNegotiation SkillsCommunication SkillsOrganization Skills

Required

Minimum 8 years of experience in sales/account management

Experience in the luxury hotel market is considered an asset

Completed undergraduate degree from an accredited college/university

Strong negotiation, influencing, and presentation skills

Proficiency in CRM tools (Salesforce), MS Office Suite, and data analytics platforms

Comfortable with frequent global travel and multi-tasking in dynamic environments

Strong computer skills in a PC environment including: MS Office (Word, PP, Excel, Teams, SharePoint, Power BI), Salesforce (Golden Sales & Catering) and Social Media

Adept at learning new applications