Instacart · 10 hours ago
Trust & Safety, Delivery Compliance Specialist
United States
Full-time
Remote
Entry, Mid Level
$23/hr - $24/hr
2+ years expInstacart is transforming the grocery industry by providing essential services that customers rely on for grocery and household goods delivery. The Delivery Compliance Specialist will play a key role in ensuring food safety and compliance, collaborating with various teams to monitor and resolve non-compliance issues while maintaining operational standards.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Own day-to-day Food Safety & Delivery Compliance workflows across product recalls, critical customer food safety escalations, alcohol and prescription deliveries, and temperature/insulated bag adherence
Triage, investigate, and resolve shopper conduct escalations from customers and retail partners; document findings and apply Instacart policies consistently
Monitor data signals and dashboards to detect patterns of non-compliance; propose and implement process or policy improvements to reduce risk
Draft clear internal guidance, incident summaries, and partner communications in collaboration with Legal, Tax, Catalog, and Customer Experience teams
Partner with team members to standardize SOPs, define quality metrics, and run continuous improvement initiatives that improve turnaround time and accuracy
Maintain thorough, audit-ready records and contribute to post-incident reviews and learning cycles
Use Google Sheets/Excel daily to organize and analyze data; conduct basic SQL queries (or learn quickly) to validate trends and quantify impact
Support time-sensitive safety events with flexible scheduling, including weekend coverage as part of team rotations
Qualification
Required
2+ years of experience in trust & safety, compliance operations, risk, or customer support within technology, marketplace, retail, or CPG environments
Proficiency in Google Sheets/Excel, including pivot tables, lookups, and filters
Experience conducting investigations and documenting findings in a policy-driven environment
Excellent written communication skills, including drafting concise incident summaries and policy updates
Ability to work in a fast-paced, dynamic environment and make timely decisions on sensitive issues
Availability to work weekends and adjust hours for urgent incidents, as needed
Demonstrated ability to handle confidential and sensitive information with discretion
Bachelor's degree or equivalent practical experience
Preferred
Experience in customer service or technical support within retail or CPG companies
Hands-on experience with food safety escalations, product recalls, alcohol delivery compliance, or prescription delivery workflows
Basic SQL proficiency (e.g., SELECT, JOIN) and experience with BI tools such as Looker or Tableau
Background in marketplace operations, trust & safety, risk management, or policy operations
Experience building or improving SOPs, QA frameworks, and operational playbooks
Familiarity with regulatory domains such as FDA/USDA product recalls, state alcohol regulations, or privacy considerations related to health information
Benefits
Highly market-competitive compensation and benefits
Flex First remote work policy
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase