Tidewater Fleet Supply | TNT Parts · 17 hours ago
Inside Sales Representative
Lithonia, GA
Full-time
Onsite
New Grad, Entry LevelTidewater Fleet Supply | TNT Parts is seeking an Inside Sales Representative to work cooperatively with outside sales and management to grow customer relationships. The role involves generating sales, processing transactions, and providing excellent customer service while maintaining active customer relationships.
AutomotiveFleet ManagementTransportation
Responsibilities
Sells based on Tidewater Fleet Supply/TNT Parts value proposition by identifying key growth opportunities product and services offerings
Generate new and repeat sales by educating customers about terminology, features, and benefits of products in order to improve product related sales and customer satisfaction
Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
Service existing accounts and communicate with clients on a regular basis
Discuss use and features of various parts
Increase sales and average order size by means of cross-selling, up-selling, addon sales and offering promotional sale items
Work with walk-in customers regarding questions on orders, quotes and/or job specifications, assist with other front counter duties
Provide excellent customer service at the counter by listening to customers and meeting their needs
Maintain active and proactive customer relationships to ensure ongoing customer satisfaction/retention and resolve any complaints
Manage Accounts in the CRM system
Update account profiles in CRM regularly for contact info and sales potential
Coordinate parts with the appropriate personnel, advise appropriate staff on delivery instructions
Perform other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Prior sales experience
Excellent interpersonal and customer service skills
Excellent sales and negotiation skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
Appropriate manufacturer training
Preferred
Expertise or prior experience in the heavy duty or automotive aftermarket is highly valued
Some travel may be required
Company
Tidewater Fleet Supply | TNT Parts
Tidewater Fleet Supply/TNT Parts (“TFS/TNT”) Is One Of The Largest Independent Distributor Of Fleet, Truck, Trailer, And Heavy Equipment Parts in the Southeast.
Founded in 1953
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
D
Dale Herold
Chief Executive Officer
Company data provided by crunchbase