Family Healthcare of Hagerstown · 1 week ago
Clerical Assistant Float Position
Hagerstown, MD
Full-time
Onsite
New Grad, Entry LevelFamily Healthcare of Hagerstown is a thriving, one-stop healthcare center that offers comprehensive care services. The Clerical Assistant will provide clerical, secretarial, and patient scheduling activities to ensure efficient patient care and support the goals of the organization.
DentalHealth CareMedicalMental HealthWellness
Responsibilities
Demonstrates a willingness to work with and assist others. No valid complaints received by management during the year
Demonstrates knowledge of the clerical functions such as faxing, taking messages, copying records, and computer usage
Assists and provides effective training and cross training of clerical staff and volunteer staff in a timely and professional manner
Appropriately responds to emergency and/or crisis situations. Follows through with appropriate action, identifies appropriate person to handle incident in accordance with CHC policies and procedures
Assists with other tasks, assigned or unassigned, as needed (faxing, requesting patient records, copying, etc.)
Independently assists staff, without being prompted
Assists with incoming telephone calls, scheduling patients within departmental guidelines and verifying insurance coverage
Answers the telephone within three rings in a helpful and courteous manner, while identifying self and place of business
Consistently addresses patients' questions and concerns to the patients’ satisfaction, but if unable to answer, refers to appropriate personnel
Accurately takes telephone messages, verifying return telephone number and sends to appropriate staff person. Less than 2 complaints per evaluation year from staff about messages not being complete
Schedules patient appointments, using set departmental guidelines. Less than two errors per month. Identifies to the manager areas for improvement concerning scheduling guidelines for patients
Verifies insurance eligibility on all same day and next day appointments. If a patient does not have insurance, an active financial must be on file
Verifies address, telephone number and insurance information with patient while making appointment
Schedules downloaded and sent to MedVoice two days prior to scheduled appointment
Retrieves phones promptly at 8:00 am from answering service and returns them at end of workday
Assists with functions related to registration, insurance verification, financial assistance, and preparation of medical record information forms
Employees consistently address patients in a professional manner as they approach the registration window. No valid complaints received by management during the year
Reviews patient demographic information and income tabs in EPM at each visit
Reviews and updates insurance tab in Athena, deleting insurances that are no longer active, and entering new information as needed
Reviews and updates UDS tab in Athena, making sure all applicable areas are completed
Requests copy of patient’s insurance card if not on file or needing updated card
Reviews insurance card to verify FHH providers are listed. If change is needed, the form is completed and faxed to the insurance company daily
Collects co-payments at time of service. Enters information into system noting type of payment and check number, if applicable
If a patient does not have insurance or if their financial has expired, provides a financial application, along with a Financial Responsibility letter and explains process for completion
Completes registration process in a timely and efficient manner
Collects and posts patient payments for outstanding bills, copying fees, etc. No more than one instance per month of payments not being posted correctly
Prior to leaving at end of the day, runs Daily Closing Report and balances report to deposit ticket
Maintains confidentiality of patient and departmental information. Zero infractions of breach of confidentiality during evaluation year
Assists patients with medical record requests, refill requests, form pick-up, questions, etc., checking EMR system and investigating before calling clinical staff
Assists with scanning and filing of records. Less than 2 errors of misfiled pages per evaluation year
Exhibits positive attitudes during times of change and disruption. Recognizes providers support and/or assistance to co-workers as needed. Works cooperatively in group situations. Works actively to resolve conflicts. Readily accepts direction from supervisors. Supports team leader. Does not require reminders about cooperation and teamwork standards. Fosters a non-discriminatory environment. Has a positive effect on people
Volunteers and actively participates in monthly safety inspections and FHH drills
Removes non-operating equipment from use and notifies the appropriate person when repair of equipment is needed. Monitors equipment for completion of repairs before returning to service
Role models clean and neat work area. Cleans up after self and others
Demonstrates proper body mechanics and follows safety guidelines
Performs job duties in accordance with CHC policies to include infection control, standard precautions, and right to know
When a safety issue arises, immediately notifies the supervisor, and initiates a written report
Qualification
Required
Ability to relate to culturally diverse patients and community
Graduation from high school with commercial/business courses or the equivalent required
Computer skills and experience required
Medical terminology required
Must have excellent communication skills as well as the ability to speak, write and understand the English language
Must be able to work independently
Minimum physical effort required
Normal vision and hearing required
Frequent periods of concentration and attention to details with frequent opportunity for diversification of tasks
Frequent interruptions
Sensory requirements include the ability to articulate and comprehend the spoken English language, in addition to being able to read and write the English language
Knowledge of the individual processes within the clerical area and ability to operate all office equipment
Supports the mission, philosophy, goals, and objectives of the CHC
Compliance 100% of the time
Performs job responsibilities with attention to safety concerns relating to staff, equipment, and facilities
Exhibits emotional maturity as evidenced by resolving conflicts by following established communication norms, expressing feelings and frustrations to the appropriate person in an appropriate place/time
Knowledge of the check-in process and end of the day running the batch report and balancing batches
Knowledge of call center processes, answering calls, taking messages, working reports etc
Knowledge of the attendance desk process, greeting patients, visitors, and guests
Knowledge of how to direct patients to where they need to go
Knowledge of medical records processes, scanning and filing
Preferred
Graduation from Medical/Secretarial program preferred
EMR experience preferred
Benefits
Generous benefits, including accrued paid time off
7 paid holidays
1 Anniversary Award (after first year)
Eligible for health care, vision and dental benefits (employee, parent and child, employee and spouse, or family options)
Company provided Life and AD&D Insurance
Company paid Long Term Disability
Employee Assistance Program
403(b) plan with company match
Additional voluntary benefits including cancer, hospital, accident coverage, and more
Company
Family Healthcare of Hagerstown
Family Healthcare of Hagerstown offers mental health, family, and dental care services.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Olson
Chief Executive Officer
Company data provided by crunchbase