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Cognizant · 8 hours ago

IT Support Technician

Temple, TX

Full-time

Onsite

Mid Level

3+ years exp

Cognizant is seeking an IT Support Specialist for a full-time opportunity at their client’s location in Temple, TX. The role involves providing technical assistance to customers through various channels, ensuring high levels of customer service, and managing logistics related to IT support.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email

Flexible, able to multitask, and prioritize reported issues

Provide a high level of customer service to users seeking problem resolution

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in internal ticketing systems. Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines. Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events

Proficient in end-user network troubleshooting tools and practices