CooperVision · 1 day ago
Sales Support Representative
Victor, NY
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expCooperVision is a leading manufacturer of soft contact lenses, dedicated to solving vision challenges through innovative products and customer support. The Sales Support Representative role involves providing administrative support to the sales team, ensuring customer satisfaction, and managing inquiries and orders efficiently.
Health CareManufacturingMedical Device
Responsibilities
Provides First Call Resolution whenever possible by promptly answering Sales or Customer’s inquiries. Identifies and uses appropriate decision making when advising internal and external Customers and resolving issues by utilizing knowledge of policies and procedures
Responds to all inquiries in a timely and accurate manner related to the processing of orders for literature, trial order, rebates, bank, bulks, fit sets and complimentary requests. Provides support for promotional programs, complimentary budget tracking and updates
Serve as a liaison between Sales Rep and other departments; Information Technology, Marketing, Credit, Distribution, International, Product Service, Consumer Care, Returns, and Consultation
Identifies service errors and report/resolve appropriately
Assist Marketing Team/Corporate accounts team with new product launches by placing orders for programs (banks, bulks), fit sets, promotional literature, tracking fit placement and shipment confirmation
Must maintain knowledge of all marketing promotions, special orders, products, prices, accessories and literature, shipment and availability of product, policies and procedures. Adhere to SalesForce.com order placement process and service level agreement
As per request of Regional Sales Manager, join Regional sales conference calls and communicate information appropriately
Assist Sales team with their applications used daily by providing guidance and education on usage of necessary applications such as, SFDC, Ontrac, and First Contact
Assist Sales team in coordinating and planning regional/PAC dinner event meetings
As business needs dictate, works extended hours to complete daily department goals or tasks. This may be mandatory OT or voluntary OT as per needs of the business
Returns customer calls as a courtesy for Sales Rep. Outbound calls to support business initiatives, surveys and/or campaigns as needed
Provide feedback on updates to assist other departments; Marketing, Sales Ops, Sales Admin, Returns Goods, Credit. Find trends on training or products and report appropriately
Sales Support may take on maintenance of customers with no assigned Sales Representative (House). This includes responding to incoming inquiries by phone/e-mail as well as making proactive outbound calls when necessary. Support provided will include replenishments of trials/fit sets, answering questions on billing, placing revenue orders, discussing features of our products, delivering information of upcoming launches/promotions, and other needs/concerns as necessary. These activities will be at the direction of the Manager, Sales Support
As business needs dictate adapts to the immediate need of responding to overflow Customer Service calls. Adheres to the call criteria and the Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision Brand
Acts as an ambassador for CooperVision, supporting Company Mission, Purpose, Promise and Values
Other projects or initiatives as per needs of the business
Qualification
Required
1-3 years in a call center environment required
High school diploma or equivalent required
Excellent organizational skills with the ability to work independently, prioritize and work in a fast paced, constantly changing environment with the ability to multitask
Excellent communication skills; verbal, written and active listening
Excellent interpersonal skills both with internal and external customers
Demonstrates and exemplifies professionalism in performance and attitude; including accountability, initiative and teamwork
Strong business acumen and ability to learn new programs, products and processes when implemented
Demonstrated ability to collaborate and maintain positive working relationships with internal and external customers and departments
Ability to understand, apply and explain company policies and procedures, and promotions
Ability to read and understand technical material such as Standard Operating Procedures (SOP's), Product Parameters and Specifications
Ability to problem-solve and analyze situations, investigate problems, and determine and recommend solutions
Intermediate skill in the use of Excel, Word, Outlook and PowerPoint
Advanced keyboarding skills
Willingness to engage external customers in conversation regarding how we can support their business
Works with multiple computer applications; working with the latest client management software applications to enhance delivery of service to our customers
Updates/utilizes applications/systems as necessary to reflect/retrieve accurate information
Preferred
CooperVision Customer Service experience desired
Previous experience in a role supporting sales and experience with Salesforce.com a plus
College degree preferred
Company
CooperVision
CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products and services. It is a sub-organization of The Cooper Companies.
5001-10000 employees
H1B Sponsorship
CooperVision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (14)
2022 (7)
2021 (13)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Michael Good
Divisional Chief Financial Officer
Recent News
2026-01-06
FierceBiotech
2025-09-28
Company data provided by crunchbase