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PruittHealth · 4 days ago

Telecom Analyst

Norcross, GA

Full-time

Onsite

Mid Level

PruittHealth is a company focused on telecommunications infrastructure. The Telecom Analyst is responsible for planning, developing, and implementing the telecommunications systems, including maintenance and troubleshooting of various telephony services and devices.

Health CarePersonal HealthWellness

Responsibilities

Procure, setup, maintain, and troubleshoot corporate iPhones

Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response

Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols

Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems

Generate telecommunications usage and network traffic reports

Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software products

Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions

Conduct frame relay, ISDN, and switch maintenance

Modify and/or rearrange telecommunications systems to accommodate additional services or changes

Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling

Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues

Assist with the installation and troubleshooting of telecom systems

Qualification

Avaya suiteRing CentralTelecommunications infrastructureApple iPhonesMDM platformsCommunication systemsTelephony softwareNetwork traffic reports

Required