Davis Wright Tremaine LLP · 6 hours ago
Client Experience Legal Project Coordinator
United States
Full-time
Remote
Mid Level
$72K/yr - $81K/yr
3+ years expDavis Wright Tremaine LLP is one of the top law firms in the U.S., seeking a Client Experience Legal Project Coordinator to join their team. This role involves providing high-quality support for client projects, managing communications, and optimizing service delivery while working closely with legal teams and clients.
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Responsibilities
The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives
The Client Experience Legal Project Coordinator is expected to: Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs
The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to:
Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
Assist with the implementation of project management frameworks which enable firm leadership to track progress against and adherence to the stated scope of work
Integrate with client teams and become comfortable with legal concepts and terminology
Support the tracking of key performance indicators (KPIs) for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines)
Implement, and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work
Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data
Understanding how and when to communicate with our clients helps build trust and strengthens the relationship
The Client Experience Legal Project Coordinator is expected to: Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions driven approach to client service
Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary
Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients
Qualification
Required
3+ years experience in legal services or other professional services industry OR 1+ years experience in legal services or other professional services industry required with a bachelor's degree
GED or High School Diploma certification and OR Bachelor's Degree
Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
Ability to work in a team-oriented, service focused environment and to successfully navigate stressful situations in a calm, composed manner
Problem solving skills and ability to present clear solution options to team leads, with a focus on how we can provide a solution and not the reasons we cannot
Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization
Ability to learn new technologies quickly and independently
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
Availability and willingness to work overtime as needed or requested
Preferred
Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint
Benefits
Choice of health and vision insurance plans
2 paid volunteer days for qualifying community service work
Dental plan
Fertility and adoption benefit
Paid sabbatical after 13 years of service
Tuition reimbursement
Commuter benefits
Retirement contribution
Health insurance with an optional HSA
Long term disability
Dental insurance
Vision care
Telemedicine and virtual short term solution based counseling services
Life insurance
Healthcare and Dependent Care Flexible Spending Accounts
Subsidized backup care and caregiving resources
401(k)
Vacation
Sick time
11 paid holidays each year
Employee assistance program
Voluntary accident insurance
Voluntary life
Voluntary disability
Voluntary long term care
Pet insurance
Commuter and Transit programs
Company
Davis Wright Tremaine LLP
Purpose drives us. Davis Wright Tremaine was founded on three guiding principles: ability, integrity, and service.
1001-5000 employees
H1B Sponsorship
Davis Wright Tremaine LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (4)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Samantha Liu
Chief Financial Officer
Julia Bennett
Chief Marketing and Business Development Officer
Recent News
2026-01-16
Company data provided by crunchbase