Apply on Employer Site

Class Valuation · 1 day ago

IT Systems Optimization Specialist

Troy, MI

Full-time

Onsite

Mid Level

3+ years exp

Class Valuation is a leading tech-enabled appraisal management company seeking an IT Systems Optimization Specialist to join their IT Infrastructure team. The role focuses on maximizing the value and effectiveness of IT platforms through optimization, monitoring, and project coordination.

Real Estate

H1B Sponsor Likely

Responsibilities

Evaluate current IT systems and tools to identify gaps, inefficiencies, and underutilized capabilities; recommend and implement practical optimizations

Maintain an optimization backlog and help prioritize work with leadership based on impact, effort, and business needs

Own monitoring and alerting effectiveness by tuning thresholds, reducing noise, improving routing and escalation, and ensuring alerts include actionable context

Develop and maintain dashboards and health reporting for infrastructure, endpoints, and key services; provide leadership-ready summaries when needed

Track recurring operational issues, coordinate resolution, and follow through on prevention (including vendor coordination when needed)

Improve IT workflows (incident, request fulfillment, change verification, reporting cadence) to increase efficiency, accountability, and service quality

Automate repetitive tasks and operational checks using scripting (PowerShell preferred) and system integrations/APIs to reduce manual effort and improve accuracy

Support rollout of new features and capabilities within existing systems; ensure smooth adoption and minimal disruption

Coordinate and run projects end-to-end: scope, tasks, timelines, dependencies, and regular status updates

Partner with internal IT team to align standards, tooling usage, and operational practices

Validate changes with testing and post-change checks; document outcomes and lessons learned

Track and report basic operational metrics, trends and KPI’s; recommend targeted improvements

Identify adoption/training opportunities and assess tool utilization to ensure teams are leveraging tools effectively; provide recommendations to right-size, consolidate, or better leverage existing capabilities

Provide hands-on support as needed to maintain uptime, performance, and end-user productivity

Qualification

IT operationsSystems administrationInfrastructure supportMicrosoft 365/AzurePowerShellTroubleshootingProject coordinationCommunication skillsDocumentation skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

3+ years of experience in IT operations, systems administration, infrastructure support, or a similar role focused on improving and maintaining IT systems

Hands-on experience administering and improving IT platforms (monitoring/alerting, ticketing/ITSM, endpoint management, Microsoft 365/Azure preferred)

Strong troubleshooting skills across Windows environments and core infrastructure concepts; foundational networking knowledge (DNS, DHCP, TCP/IP)

Experience with monitoring and alerting principles (severity, thresholds, routing, dashboards) and reducing alert fatigue through tuning and standardization

Working knowledge of scripting/automation (PowerShell preferred) and the ability to build and maintain practical automations and operational checks

Demonstrated project coordination and delivery skills (scope, prioritization, dependencies, risks, stakeholder updates) with a track record of finishing work

Strong communication and documentation skills, including creating runbooks, SOPs, and clear technical summaries for non-technical stakeholders

Willingness to work flexible hours based on project needs

Preferred

Microsoft 365/Azure preferred

PowerShell preferred

Benefits

Health, dental, vision, life, disability, and pet insurance coverage options!

401K with employer matching options

Generous vacation accrual

Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options

Paid Time Off (PTO) & Sick Pay

Company

Class Valuation

Class Valuation is an Appraisal Management Company (AMC), delivering outstanding quality and service to each and every client.

Founded in 2009

Troy, Michigan, USA

501-1000 employees

https://classvaluation.com

H1B Sponsorship

Class Valuation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)