NTT DATA North America ยท 1 day ago
Desktop Services Technician
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expNTT DATA is a trusted global innovator of business and technology services looking for a Desktop Services Technician to join their team. The role involves on-site and remote installation, maintenance, troubleshooting, and repair of desktop workstations and associated peripherals, while ensuring a secure environment and supporting various IT needs.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Team member supporting Epic Gold upgrades and deployment, covering multiple CommonSpirit Health locations throughout the Greater Phoenix metropolitan area
Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
Performs troubleshooting for highly complex hardware, software and system problems for multiple device types
Works on multiple projects as a project team member. May act as a subject matter expert in one or more areas
Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes
Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary
Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner
Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes
Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support
Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards
May be required to support Intermediate Distribution Frame (IDF) cable management and patching activities
Day to day interactions with user community and works collaboratively with multiple Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management, and Project delivery on small to medium size project
Understanding and adherence to policies and procedures. Develops new or modifies existing policies
Demonstrates potential leadership qualities through team motivation, coaching, and mentoring
Qualification
Required
Associate degree or technical institute degree/certificate or 3-5 years relevant experience is required
3-5 years of experience in the service industry
Advanced customer service skills required
Proficient in Windows operating system environment, network printing systems and Microsoft Office & Google Suite modules
Preferred
Previous EUS Healthcare experience preferred
Previous Epic Gold experience preferred
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase