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Pacific Gas and Electric Company · 20 hours ago

Senior Learning and Development Operations Support- Flexible Location

Rocklin

Full-time

Onsite

Mid, Senior Level

$28.37/hr - $45.19/hr

4+ years exp

Pacific Gas and Electric Company is responsible for oversight of wildfire operations and associated mitigations. The Learning and Development Operations Support role encompasses overseeing various training initiatives, managing enrollments, and maintaining training data integrity within SAP.

EnergyEnergy EfficiencyNatural ResourcesOil and Gas

Responsibilities

Oversee roster completion, session creation, course creation, managing enrollment and cancellations, assigning key resources to scheduled events; close out Help Desk tickets related to school

Work with Academy leaders to plan, forecast, schedule and implement enterprise-wide training initiatives

Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, off-site location booking, materials management, catering, travel arrangements, scheduling facilitators, and other tasks as required

Maintain integrity of training data within SAP by developing and enforcing quality control in support of governance processes and procedures

Implement technology projects within respective school, such as iPads; ensure process consistency

Provide consulting around operational and learning technology capabilities to delivery and curriculum teams

Actively promote and lead efforts toward more efficient, automated processes through Continuous Improvement efforts, ensuring seamlessness operational support and a consistent, centralized business approach

Provide leadership, training and guidance to lower level team members, as well as contractors and temporary staff, within own school. This includes the assigning and prioritizing of work for staff

Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes

Participate in ad hoc project requests as needed (i.e. coordinate SOW with vendor and sourcing, approve vendor invoices, data requests, proctoring tests, set up 3rd Party Training contracts, etc.)

Qualification

SAPLearning Management SystemContinuous ImprovementProcess MappingMicrosoft OfficeTrainingLeadershipOrganizational SkillsAttention to Detail

Required

High School or General Education Development (GED) diploma

4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent

Competency in learning, adopting, and using technology hardware and software

Knowledge of Microsoft Office Products—for example, Excel, Word, Power Point, and Visio— as needed to perform at the job level

Competency in organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time

Competency in diligently attending to details and quality; showing a high level of care and thoroughness in handling the details of the job; maintaining focus and quality under distracting working conditions and high workload

Competency in providing direction, delegating, and removing obstacles to get work done while also leading, coaching and mentoring less experienced employees

Competency in effectively training and having others learn, understand, and apply specific principles, techniques, or information

Competency in developing and mastering operational processes within immediate team

Competency in identifying process problems and opportunities for improvement and simplification and taking action to control and improve processes

Preferred

2 years providing informal leadership within team

Bachelor's in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience

Familiarity with Lean Six Sigma or other Continuous Improvement (CI) methodologies, as well as process mapping tools

Benefits

PG&E’s discretionary incentive compensation programs

Company

Pacific Gas and Electric Company

Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.

Founded in 1905

San Francisco, California, USA

10001+ employees