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Mondi Group · 2 days ago

National Key Account Manager - eCommerce Solutions

Romeoville, IL

Full-time

Hybrid

Senior Level

$100K/yr - $130K/yr

5+ years exp

Mondi Group is a global leader in packaging and paper, and they are seeking a National Key Account Manager for eCommerce Solutions to expand and manage strategic key accounts. The role involves driving growth with large national eCommerce customers and coordinating all commercial activities to deliver sustainable, profitable results.

EducationIndustrialManufacturingPackaging Services

Responsibilities

Promote Mondi’s packaging solutions and position the company as a preferred eCommerce partner

Lead commercial discussions, tenders, and agreements in line with Mondi’s pricing strategy

Prepare and deliver value-based proposals focused on cost savings, efficiency, sustainability, and customer experience

Build and maintain a strong opportunity pipeline; provide accurate volume and revenue forecasts

Ensure disciplined contract implementation and follow-through on agreed terms

Act as the primary contact for key accounts, ensuring fast, transparent, and solution-oriented communication

Coordinate internal stakeholders to secure excellent service and delivery performance

Monitor OTIF, quality issues, and complaints; drive root cause actions and communicate outcomes

Understand customer pain points in fulfillment, automation, packaging efficiency, and sustainability

Collaborate with technical teams to design and implement tailored packaging solutions; support trials and roll-outs

Stay current on eCommerce trends, packaging innovations, automation, and sustainability requirements

Track competitor offerings and pricing; share insights to support strategy and product development

Qualification

Key Account ManagementStrategic SalesCommercial AcumenStakeholder ManagementNegotiationsPresentation SkillsData-DrivenCross-Functional LeadershipCommunication SkillsProblem Solving