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Descope · 4 hours ago

Customer Success Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

Descope is a company that specializes in authentication services, and they are seeking a Customer Success Engineer to ensure customer satisfaction and success. This role involves empowering customers through support and guidance during the integration of Descope's solutions, while also collaborating with internal teams to enhance the overall customer experience.

AppsDeveloper PlatformInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

The Customer Success team empowers customers to become experts in Descope's authentication features, offering hands-on support, best practices, and guidance throughout the customer journey. By profoundly understanding customer use cases, the team provides tailored advice, ensures successful integrations and champions customer needs across internal teams

The Customer Success team also works alongside our DevRel team to create and maintain valuable resources like KB articles, documentation, and example code to support our customers' technical needs. While their primary focus is direct customer interaction, they contribute to resources that enable efficient self-service and faster adoption of Descope's solutions

This team works closely with product managers, engineering, and other cross-functional teams, ensuring that customer feedback translates into continuous improvements in the product and overall customer experience. They also help identify feature requests, advocate for customers internally, and contribute to developing tools and materials that enhance the customer journey

Partner with customers to understand their goals, challenges, and technical needs. Provide guidance and technical direction to help them integrate and implement Descope's services successfully

Lead customers and prospects (POCs) through the end-to-end implementation process, assisting with planning, designing, and deploying Descope into their applications. Troubleshoot and resolve integration challenges to ensure a seamless experience

Gather and communicate customer feedback to internal teams, including product management and engineering, to prioritize features and product improvements that address customer needs

Design and deliver training sessions to enable customers and their teams to become proficient in Descope's features. Serve as the go-to technical expert for troubleshooting, advanced use cases, and technical enablement throughout the customer journey

Work closely with product management, engineering, and marketing to ensure a unified customer experience. Prepare resources and guidance for customers to support new feature launches and updates

Act as a trusted advisor to customers post-sales, ensuring their continued success and satisfaction with Descope's authentication solutions

Qualification

Frontend/Backend Web developmentAuthentication/Authorization expertiseTechnical enablementDocumentationMobile development experienceProblem-solving skillsCustomer support experienceInterpersonal skills

Required

Extraordinary interpersonal skills: Ability to communicate effectively, build rapport, and explain complex technical concepts to diverse audiences in written and verbal forms

3+ years of experience working with customers: Proven ability to support enterprise and startup customers through software implementation processes with a hands-on approach. Skilled in managing implementation programs at both the project and technical levels

Frontend/Backend Web development experience: Proficiency in modern web development frameworks and languages, such as JavaScript (ReactJS, NodeJS, NextJS), Golang, or Python. Experience building and deploying scalable web applications

Mobile development experience: Hands-on experience with mobile application development using Swift (iOS) and/or Kotlin (Android). Familiarity with mobile app architecture, debugging, and performance optimization

Authentication/Authorization expertise: Strong understanding of AuthN and AuthZ concepts and authentication methods and protocols

Technical enablement and documentation skills: Ability to create clear, concise, and engaging technical resources, such as guides, KB articles, and example code, to support customer success

Demonstrated problem-solving skills: Ability to troubleshoot and resolve technical challenges during implementation, ensuring a seamless customer experience

Company

Descope

Descope enables any developer to create secure, frictionless authentication and user journeys for any application.

Founded in 2022

Los Altos, California, USA

51-200 employees

https://www.descope.com

H1B Sponsorship

Descope has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (1)