Apply on Employer Site

MGT · 1 month ago

Security Systems Field Engineer

Livermore, California, United States

Full-time

Hybrid

Senior Level

5+ years exp

MGT is a leading provider of technology and advisory solutions serving government agencies across the United States. The Security Systems Field Engineer will be responsible for installing, configuring, and maintaining enterprise surveillance and security systems while providing technical support and troubleshooting for customers and field teams.

ConsultingInformation Technology

Responsibilities

Install and configure Verkada and Avigilon Unity & Alta systems, including video, access control, intercoms, sensors, and alarms

Provide TAC-based Tier 2/Tier 3 support for escalated issues across all supported product lines

Troubleshoot and resolve hardware, software, and networking issues in both field and TAC environments

Conduct system commissioning, testing, and validation for new deployments

Perform service calls, corrective maintenance, and upgrades at client sites

Support field engineers and coordinate with manufacturer support teams for escalations

Document installations, service work, and support cases for knowledge sharing and compliance

Stay current with product updates, firmware/software releases, and platform improvements

Qualification

Verkada systemsAvigilon systemsNetworking fundamentalsPhysical security systemsTroubleshooting skillsCustomer service skillsRelevant certificationsCommunication

Required

HS diploma or equivalent

Five (5) or more years of experience in physical security systems installation and support

Strong understanding of networking fundamentals (TCP/IP, VLANs, PoE, VPNs, firewalls, etc.)

Experience with wiring, hardware mounting, and system commissioning

Strong troubleshooting skills with both in-field and remote diagnostic methods

Excellent communication and customer service skills

Ability to lift and install physical security hardware (cameras, access control devices, panels, etc.)

Preferred

A bachelor's degree is preferred

Hands-on knowledge of Verkada and Avigilon (Unity & Alta) preferred

Familiarity with HID, Assa Abloy, Allegion, and LifeSafety Power solutions preferred, but not required

Relevant certifications (e.g., Avigilon Technical Certifications, Verkada Certified Engineer, CompTIA Network+, PSP) are a plus

Benefits

Flexible paid time off

5% 401K matching program

Equity opportunities

Incentive and bonus programs

Up to 16 weeks of paid parental leave

Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising: Medical, dental, and vision coverage, Life insurance, Short and long-term disability coverage, Income protection benefits