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NEOGOV · 14 hours ago

Management Analyst 3: RESEA Program Support Specialist

Multiple Locations Statewide, WA

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $81K/yr

3+ years exp

NEOGOV is seeking a Management Analyst 3 for the RESEA Program Support Specialist role. The ideal candidate will provide guidance and technical assistance for RESEA and Unemployment Insurance programs, ensuring compliance and supporting WorkSource offices in delivering effective services to job seekers.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provide RESEA and UI Ambassador program guidance, training and technical assistance to WorkSource offices under general direction of the RESEA Grant Manager/Program Operator

Design, update and deliver training for WorkSource staff to ensure compliance with policies and procedures

Apply adult learning and accessibility principles in the design and delivery of training by creating engaging, relevant, and accessible learning experiences for staff. Adapt training approaches to meet the diverse learning and experience levels of staff

Create and maintain program specific information including desk-aides, standard operating procedures, manuals and other tools and resources to ensure compliance with rules, regulations and laws

Provide support to WorkSource offices so that they may comply with quality assurance or corrective action plans

Assist RESEA Program Operator with oversight of program requirements to ensure attainment of qualitative and quantitative performance expectations. This includes:

Work collaboratively with the Program Operator in the preparation of plans, program briefers, recommendations, progress or special reports

Analyze data to identify program needs and participant eligibility for continued program participation, and ensure policies and procedures are being followed

Develop and maintain relationships and partnerships with internal and external stakeholders through effective communication and follow through. Tasks include:

Actively engage and effectively communicate with WorkSource leaders and partners regarding program directives to develop rapport and trust

Participate in cross-divisional, USDOL and interstate meetings as directed by the RESEA Grant Manager

Share program updates, changes, and expectations in a timely and clear manner

Qualification

RESEA program knowledgeUnemployment Insurance knowledgeResearch expertiseAnalytical skillsAdvisory skillsProcess improvement expertiseTraining development skillsStrategic planningCompliance knowledgeCommunication skillsOrganizational skillsCollaborative leadership

Required

7 years of equivalent education/experience. Experience includes conducting research and analyzing policies, laws, rules or regulations

OR Associates degree in business administration, public administration, law, public health, health administration, or a related field AND 5 five years of experience conducting research and analyzing policies, laws, rules or regulations

OR Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field AND 3 years of experience conducting research and analyzing policies, laws, rules, or regulations

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Advisory Skills: Ability to provide professional and technical guidance

Process Improvement Expertise: Proficiency in streamlining and enhancing business processes

Research Expertise: Proficiency in conducting analysis and formulating strategic recommendations

Strategic Planning: Ability to recommend actionable responses to proposed changes

Analytical Skills: Ability to evaluate and resolve business issues

Training Development Skills: Ability to design and deliver operational training

Compliance Knowledge: Proficiency in ensuring adherence to business processes

Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check