Icertis · 5 hours ago
Senior Business Analyst
United States
Full-time
Remote
Senior Level
$150K/yr - $215K/yr
7+ years expIcertis is the global leader in AI-powered contract intelligence, and they are seeking a Senior Business Analyst to support the successful delivery and adoption of their platform and Vera AI applications. The role involves acting as a client-facing contact, facilitating discussions, and coordinating project activities while leveraging knowledge of Generative AI to enhance client engagement.
Artificial Intelligence (AI)Cloud Data ServicesCRMProcurementSaaS
Responsibilities
Support Engagement Leadership
Act as the day-to-day client contact for assigned projects, working under direction of an Engagement Lead or Program Manager to manage scope, deliverables, and progress tracking
Facilitate business discussions between client stakeholders (Legal, Procurement, Sales, IT, etc.) and internal delivery teams to align business objectives with Icertis solutions
Conduct requirement gathering workshops, document business processes, capture user journeys, and translate them into functional and integration specifications
Support creation of business use cases for Icertis platform and Vera AI apps across contract authoring, negotiation, approval, and obligation management
Collaborate with architects and configuration teams to ensure solution fit, validation, and change management alignment
Coordinate day-to-day project activities including requirement sign-off, tracking deliverables, managing dependencies, and logging issues or risks
Serve as liaison between client and offshore delivery teams, ensuring clear communication and timely decision-making
Assist with test case creation, UAT support, and readiness for go-live activities
Leverage practical experience with Gen AI tools (such as OpenAI, Copilot, or similar productivity assistants) to guide clients on realistic use cases in contract review, summarization, and workflow automation
Partner with Engagement Leads and Product teams to articulate to clients the possibilities and limitations of Gen AI within enterprise SaaS environments
Gather structured feedback from project teams and clients to help Product and Engineering refine Icertis Vera AI features
Support preparation of status reports, executive summaries, and dashboards for steering committee reviews
Build strong client relationships through clear communication, documentation, and timely follow-ups on action items
Qualification
Required
7–10 years of professional experience, with at least 4–6 years in business analysis or project delivery roles for enterprise SaaS or business transformation programs
Hands-on experience with or strong exposure to CLM, Procurement, or S2P/O2C domains. Experience with Icertis, SAP Ariba, SAP, or Salesforce ecosystems is highly desirable
Familiarity with AI-driven SaaS solutions and comfort explaining Gen AI adoption scenarios to business users and IT teams
Strong understanding of contract lifecycle management processes and collaboration with Legal, Procurement, or Commercial teams
Excellent communication, workshop facilitation, and stakeholder management skills
Strong organization and multitasking abilities; able to work across multiple client engagements simultaneously
Bachelor's degree in Business, Supply Chain, Information Systems, or related discipline
Preferred
Advanced degree or certification (CBAP, PMP, Agile) preferred
Benefits
Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity – seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.
Company
Icertis
Icertis is an AI-powered contract management platform that ensures compliance and minimizes risk.
1001-5000 employees
H1B Sponsorship
Icertis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (11)
2022 (18)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$641.5MKey Investors
B CapitalSilicon Valley BankSAP
2025-07-01Debt Financing· $75M
2025-03-19Series Unknown· $50M
2023-03-01Secondary Market
Leadership Team
Anand Subbaraman
Chief Executive Officer
Monish Darda
Co-founder and CTO
Recent News
2025-12-27
Company data provided by crunchbase