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Penn Mutual · 5 days ago

Annuity New Business Manager

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $105K/yr

5+ years exp

Penn Mutual is a company that has empowered individuals and businesses for over 175 years on their journey to financial goals. The Annuity New Business Manager will oversee the processing of annuity applications and lead a team to ensure compliance and operational efficiency, while enhancing customer service and supporting business growth.

Financial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Provide day-to-day leadership, coaching, oversight, and development to team members through training, feedback, mentoring, performance management, fostering technical expertise, continuous improvement, and customer-centric top tier service

Foster a culture of care, ownership, accountability, continuous learning, and excellence

Track and assess team and individual performance against established New Business Service Level Agreements (SLAs) and other key performance metrics

Manage Annuity New Business processes and procedures, including policy development, documentation, training, and compliance with regulatory requirements, to ensure appropriate handling of all applications. Identify opportunities for operational and process improvements, leveraging industry best practices and new technologies

Perform quality reviews of team output to ensure accuracy, compliance, and adherence to established processes and standards

Develop and build an effective and strong relationship with field and regional offices and ensure that team members are responding to field requests within SLA, thereby maintaining a customer-focused environment

Serve as the point of escalation for complex inquiries, complaints, or sensitive situations

Represent New Business in cross-functional collaborations and project work

Stay abreast of changes due to laws and regulations which affect activities of the business such as IRS or NAIC updates, free look process and variable processing

Assist in audit requests, collecting and analyzing data

Support requirements gathering, UAT, as well as triage and remediate production concerns for the Annuity Order Entry and New Business administrative systems

Qualification

Annuity products knowledgeCoachingProcess improvementLeadershipRegulatory complianceEmerging technologiesInterpersonal skillsCreative problem-solvingTeam collaborationPresentation skillsCommunication skills

Required

Extensive knowledge of annuity products, managing new business systems, workflows and processing, field distribution as well as performing system user validation

Understanding of suitability reviews, associated requirements, and applicable regulations

Leadership, coaching, and high-performance skill development

Strong interpersonal, presentation, and communication skills, with the ability influence others

Ability to leverage emerging technologies, including artificial intelligence tools, to drive process efficiency and enhance decision-making in a dynamic business environment

Demonstrated ability to manage through change, lead projects, and implement operational improvements

Proven ability to apply creative problem-solving with a positive, solutions-oriented mindset, effectively managing escalations and complex issues

Strategically think to guide and coach associates, articulate a clear vision, share knowledge openly, and inspire team members to stay engaged and perform at a high level

Ability to work with others in a collaborative team environment

Bachelors degree in related field or equivalent work experience

5–7 years of experience in financial services, preferably in annuities

Minimum 3 years in a leadership or people management role with a track record of developing high-performing teams

Company

Penn Mutual

Glassdoor3.7

Penn Mutual helps individuals and families do more in life by creating solutions that deliver the complete value of life insurance.

Founded in 1847

Philadelphia, Pennsylvania, USA

1001-5000 employees

https://www.pennmutual.com/

H1B Sponsorship

Penn Mutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (3)

2023 (3)

2022 (12)

2021 (9)

2020 (6)