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Canon USA · 18 hours ago

Client Service I Representative- Mailroom

New York, NY

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Client Service I Representative to ensure customer satisfaction through various on-site work assignments. The role includes responsibilities in customer service, mail and courier services, and supporting site procedures.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)

Researches and routes unidentified and generic mail

Receives, logs, delivers and tracks messenger items

Responds to customer requests

Performs routine upkeep of equipment

Records and tracks customer inquiries and fulfillment of requests

Qualification

Customer serviceBasic computer skillsCommunication skillsMultitaskLift 50lbsWork independently

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Ability to work OT as needed

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises