Team Leader - Jackson Hole jobs in United States
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Ski Butlers · 17 hours ago

Team Leader - Jackson Hole

positionJackson, WY
timeFull-time
remoteOnsite
seniorityMid Level
money$21/hr - $21/hr

Ski Butlers is a company dedicated to enhancing the ski vacation experience by providing exceptional rental services. The Team Leader will manage day-to-day operations and uphold customer service standards while leading a team of ski technicians.

RentalSkiingSporting Goods
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Growth Opportunities

Responsibilities

Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
Plan delivery routes, support calls and pickups for the current and upcoming shift
Respond to customer phone calls, text messages, emails and voicemails in a timely manner
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc
Setting up the next shift for success
Upselling existing guests via phone calls/texts in predelivery communication
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Assist with delivery and support service operations as needed

Qualification

Customer service standardsHospitality experienceLeadership qualitiesCommunication skillsTeam management

Required

Expect weekend and holiday work
Valid Drivers License required

Preferred

Previous hospitality experience preferred, not required!

Benefits

Free Alterra Mountain Company Employee pass
Free Jackson Hole Resort season pass (No blackouts!)
Unlimited access to all AMC owned resorts
Free Ikon Base Pass
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday•
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)

Company

Ski Butlers

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Ski Butlers specializes in and ski and snowboard rental delivery to over 35 North American Ski Resorts.
dateFounded in 2004
location
Park City, Utah, USA
people-size201-500 employees
web-link
https://www.skibutlers.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jake Hardy
Chief Operating Officer
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Justin DiAntonio
Park City Partnerships and Operations Manager
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Company data provided by crunchbase